Petrol Attendant

Introduction to the Petrol Attendant Role

3 Topics | 1 Quiz

Overview of a Petrol Attendant’s Duties

Understanding Petrol Stations in South Africa

Key Skills Required for Petrol Attendants

Basics of the Petrol Attendant Profession

Petrol Station Layout and Equipment

3 Topics | 1 Quiz

Fuel Dispensing Equipment Overview

Customer Service Areas and Facilities

Safety Equipment and Placements

Understanding Petrol Station Equipment and Layout

Fuel Types and Handling Procedures

3 Topics | 1 Quiz

Common Fuel Types in South Africa

Correct Refueling Procedures

Handling Fuel Spillages and Basic Response

Fuel Knowledge and Safe Handling Practices

Customer Service Excellence for Petrol Attendants

3 Topics | 1 Quiz

Greeting and Assisting Customers

Managing Payments and Transactions

Handling Complaints and Difficult Situations

Customer Interaction and Service Skills

Health and Safety in Petrol Stations

3 Topics | 1 Quiz

Personal Protective Equipment for Attendants

Fire Safety and Emergency Procedures

Hazard Identification and Risk Minimisation

Health and Safety Standards at Petrol Stations

Workplace Communication and Teamwork

3 Topics | 1 Quiz

Effective Communication with Colleagues

Shift Handover Procedures

Team Cooperation for Smooth Operations

Workplace Communication and Collaboration

Basic Maintenance and Station Cleanliness

3 Topics | 1 Quiz

Daily Cleaning and Tidying Duties

Routine Equipment Inspection

Reporting and Logging Maintenance Issues

Maintenance and Cleanliness Responsibilities

Handling Payments and Cash Management

3 Topics | 1 Quiz

Using Payment Terminals and Cash Registers

Balancing Cash Float and Records

Security Measures During Transactions

Payment Processes and Cash Handling

Dealing with Emergencies and Incidents

3 Topics | 1 Quiz

Emergency Response Protocols

First Aid Basics for Petrol Attendants

Accident Reporting and Documentation

Emergency Preparedness and Response

Preparing for a Career as a Petrol Attendant

3 Topics | 1 Quiz

Essential Workplace Etiquette and Appearance

Career Progression Opportunities in Retail Fuel Services

Applying Skills Learned to Real-World Settings

Readiness for Petrol Attendant Employment

Fuel Knowledge and Safe Handling Practices

Petrol Attendant Fuel Types and Handling Procedures Fuel Knowledge and Safe Handling Practices

Fuel Knowledge and Safe Handling Practices

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Question 1 of 5

1. Question
Which fuel is most commonly used for cars in South Africa?
- Petrol
- Diesel
- LPG
- Kerosene
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Question 2 of 5

2. Question
What is the first step before starting to refuel a vehicle?
- Ensure no flames or sparks nearby
- Start the engine
- Remove the fuel cap fully
- Begin pumping fuel immediately
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Question 3 of 5

3. Question
What should you do immediately after a fuel spillage occurs?
- Warn people and stop ignition sources
- Clean the spill with water
- Ignore if small
- Continue refueling normally
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Question 4 of 5

4. Question
Why must cross-contamination of petrol and diesel be avoided?
- It can damage vehicle engines
- It saves fuel costs
- It improves fuel smell
- It increases fuel volume
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Question 5 of 5

5. Question
What protective gear should be worn when handling fuel?
- Gloves and safety glasses
- Apron and boots
- Helmet and earplugs
- Mask and sandals
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