Petrol Attendant

Introduction to the Petrol Attendant Role

3 Topics | 1 Quiz

Overview of a Petrol Attendant’s Duties

Understanding Petrol Stations in South Africa

Key Skills Required for Petrol Attendants

Basics of the Petrol Attendant Profession

Petrol Station Layout and Equipment

3 Topics | 1 Quiz

Fuel Dispensing Equipment Overview

Customer Service Areas and Facilities

Safety Equipment and Placements

Understanding Petrol Station Equipment and Layout

Fuel Types and Handling Procedures

3 Topics | 1 Quiz

Common Fuel Types in South Africa

Correct Refueling Procedures

Handling Fuel Spillages and Basic Response

Fuel Knowledge and Safe Handling Practices

Customer Service Excellence for Petrol Attendants

3 Topics | 1 Quiz

Greeting and Assisting Customers

Managing Payments and Transactions

Handling Complaints and Difficult Situations

Customer Interaction and Service Skills

Health and Safety in Petrol Stations

3 Topics | 1 Quiz

Personal Protective Equipment for Attendants

Fire Safety and Emergency Procedures

Hazard Identification and Risk Minimisation

Health and Safety Standards at Petrol Stations

Workplace Communication and Teamwork

3 Topics | 1 Quiz

Effective Communication with Colleagues

Shift Handover Procedures

Team Cooperation for Smooth Operations

Workplace Communication and Collaboration

Basic Maintenance and Station Cleanliness

3 Topics | 1 Quiz

Daily Cleaning and Tidying Duties

Routine Equipment Inspection

Reporting and Logging Maintenance Issues

Maintenance and Cleanliness Responsibilities

Handling Payments and Cash Management

3 Topics | 1 Quiz

Using Payment Terminals and Cash Registers

Balancing Cash Float and Records

Security Measures During Transactions

Payment Processes and Cash Handling

Dealing with Emergencies and Incidents

3 Topics | 1 Quiz

Emergency Response Protocols

First Aid Basics for Petrol Attendants

Accident Reporting and Documentation

Emergency Preparedness and Response

Preparing for a Career as a Petrol Attendant

3 Topics | 1 Quiz

Essential Workplace Etiquette and Appearance

Career Progression Opportunities in Retail Fuel Services

Applying Skills Learned to Real-World Settings

Readiness for Petrol Attendant Employment

Maintenance and Cleanliness Responsibilities

Petrol Attendant Basic Maintenance and Station Cleanliness Maintenance and Cleanliness Responsibilities

Maintenance and Cleanliness Responsibilities

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Question 1 of 5

1. Question
Why is cleanliness important at a petrol station?
- It prevents accidents and welcomes custo
- It only improves the station’s appearanc
- It increases fuel sales directly
- It reduces staff working hours
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Question 2 of 5

2. Question
What should you check in fuel dispensing equipment inspection?
- Look for cracks, leaks, or damage
- Test fuel quality before pumping
- Check customer payment history
- Clean equipment without inspection
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Question 3 of 5

3. Question
How do you report faulty equipment at a petrol station?
- Log details with date and problem descri
- Wait until next shift to report
- Ignore minor faults if station is busy
- Report only after fixing the issue
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Question 4 of 5

4. Question
How should hygiene be maintained in customer areas?
- Clean restrooms and stock soap regularly
- Use air fresheners to cover smells
- Allow customers to clean their areas
- Only sweep main floors for dirt
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Question 5 of 5

5. Question
What role do attendants have in preventing contamination?
- Clean spills immediately and report leak
- Leave spill cleanup to specialised staff
- Avoid touching fuel pump handles
- Only clean after shift ends
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