Momentum Contact Centre Learnership Programme 2026

Qualification Occupational Certificate: Health Care Benefits Advisor (NQF Level 5)
SAQA ID: 105030
Reference Number: MMH250228-11
Duration: 12 Months
Start Date: 01 February 2026
End Date: 31 January 2027
Closing Date: 12 January 2026
Location: Centurion, Gauteng
Employment Type: Temporary (Learnership)
Age Requirement: 18 – 30 years

If you are unemployed, living in Gauteng, and looking for a real entry point into the medical aid, health  insurance, and contact centre industry, the Momentum Contact Centre Learnership Programme 2026 could be the opportunity that changes your career trajectory. Momentum Health, part of the Momentum Metropolitan Group, has officially opened applications for its 12-month Contact Centre Learnership, offering young South Africans the chance to gain a nationally recognised qualification while receiving practical workplace experience in a professional corporate environment. This is not just a short course. It is a formal learnership that leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5) — a qualification that is in demand across medical schemes, insurance companies, administrators, and call centres nationwide.

Understanding the Opportunity

South Africa’s youth unemployment rate remains critically high, and one of the biggest challenges young people face is lack of work experience — even when they have Matric.

Learnerships like this one are designed specifically to solve that problem.

The Momentum Contact Centre Learnership combines:

• Structured classroom learning
• Hands-on workplace training
• Real client interaction
• Industry-aligned assessments

By the end of the programme, learners are not just leaving with a certificate — they leave with practical experience, workplace exposure, and a professional track record that makes them employable across multiple sectors.

Why this Learnership Matters

A learnership is a formal work-based learning programme registered with a SETA and aligned to a national qualification.

This Momentum learnership leads to:

Occupational Certificate: Health Care Benefits Advisor (NQF Level 5)

This qualification equips learners with:

• Knowledge of medical aid products
• Health care benefits administration skills
• Client advisory and contact centre expertise
• Compliance and industry standards knowledge

Important:
While completion does not guarantee permanent employment, it significantly improves employability and opens doors across the health and insurance industries.

Minimum Requirements

To qualify, you must meet all of the following:

Education

• Completed Grade 12 (Matric)
• Mathematics: 40% minimum
  OR
• Mathematical Literacy: 60% minimum
• English plus one other South African language: 50% minimum

Personal Criteria

• South African citizen
• 18 – 30 years old
• Unemployed
• Not studying (full-time or part-time)
• Have not completed the same learnership before
• Able to commit for 12 months
• Able to commute to Centurion independently

Added Advantage

• Computer literacy (MS Word, email, basic systems)

Inclusivity

• People with disabilities are strongly encouraged to apply

Documents You Must Upload

Ensure your documents are clear, certified, and valid:

• Certified copy of ID
• Certified copy of Matric certificate
• Certification must be not older than 3 months

Failure to upload correct documents is one of the top reasons applications are rejected.

Duties & Responsibilities During the Learnership

Learners will be expected to actively participate in both training and workplace duties, including:

• Attending classroom-based training sessions
• Participating in on-the-job practical training
• Learning Momentum Health products, policies, and procedures
• Handling client-related queries under supervision
• Completing logbooks for workplace learning
• Compiling a Portfolio of Evidence (PoE) for SETA submission
• Completing formative and summative assessments
• Using internal systems and operational tools
• Writing and passing the EISA examination
• Upholding Momentum Group values and professional conduct

This is not a passive programme — learners are treated as developing professionals.

Key Competencies Momentum Is Looking For

Momentum is looking beyond marks. Successful learners usually demonstrate:

• Strong attention to detail
• Commitment to the medical scheme and health industry
• Ability to work under pressure
• Client-centric mindset
• Clear communication skills
• Problem-solving ability
• Teamwork and collaboration
• Self-discipline and accountability

These skills are transferable far beyond the learnership itself.

How to Apply

APPLY FOR THE MOMENTUM CONTACT CENTRE LEARNERSHIP PROGRAMME 2026 HERE