Frequently Asked Questions

Find information to common queries like Starting a Course, Downloading Certificates & More!
FAQ Header Image of certificate

Helpful articles to get you started on EduCourse and solve technical issues

Getting Started

Getting started

To View the last course you were busy with, go to your Student Dashboard

Here you will find the Courses you are currently enrolled in along with the below options;

  • All of your courses
  • Finished
  • Passed
  • Failed
  • Not enrolled
  • Certificate
  • Quiz Score

Register or Login to Educourse.

Once you login, you can search for a Course on our Courses Page. Select the course you want to study and select Enroll.

EduCourses are created to be self-paced, meaning you can take as much or as little time to complete a course as you wish. We have made no expiry time available for active courses.

Our Certificate Courses take 3-4 hours to complete.

Assessments are built into each course and are generally in the format of single and/or multiple choice questions.

Courses can have one or more assessments. You will be presented with the assessment after you complete the required Module or Section. The pass mark to all Assessments is 80%

You can retake any assessment as many times as you want and learn at your own pace. 

In order for the Assessment to be completed you must answer all questions without leaving the course. Leaving an Assessment in the course will result in re-taking the Assessment. 

Need Help?

An EduCourse will usually take 3-4 hours or 2-3 for faster learners.

Course Duration is only a guide and courses are paced at your learning outcome.

We track the time a learner takes to complete a course. This is found on your Student Transcript.

You can take as little or less time as you require to complete any course online.

In order to get your EduCourse Certificate for any course you must;

  • Complete all Modules or Sections
  • Complete all Lessons within Module
  • Answer all Assessments
  • Get 80% or more

    These are the prerequisites to receiving your own EduCourse Certificate.

The only way to study with EduCourse is online through our Online Learning Platform.

You may download lessons to use for offline studying, however – Assessments can only be taken online.

Technical help

If your results are not being recorded or you are unable to access your Certificate,

This is usually an issue with your Browser;

Take these Steps:

If you are experiencing issues accessing a course or viewing content we suggest the following;

  • Reset Cache Data
  • Refresh Page
  • Try another Browser

Not Working?

In order to finish a Course you must Complete all Modules, Sections, Lessons, and must complete all Assessments with 80% or more. 

Upon completing a course you will be directed to download your Certificate. 

To check all of your Courses Progress Go to: Student Dashboard

Enable to following;

  • Cookies
  • JavaScript
  • Pop-ups

2) Check Firewall Blocking

Programs that can cause issues;

  • Norton
  • ZoneAlarm firewalls
  • Privoxy filtering proxy

Older browsers may also experience trouble loading CSS/HTML/PHP ensure your browser is Chrome or FireFox on a computer or Chrome on a Smartphone. 

If you are receiving a CloudFlare error kindly wait 5-10 seconds and click refresh on the webpage, this will resolve the error.

For any other errors being displayed, send us a screenshot of the error using e-mail to

  • Reset Browser Cache
  • You must be using a new or latest web browser on your PC. 

They can be downloaded here:

Mozilla Firefox

Google Chrome

On Android and iOS use your App Store to download Chrome or update to the latest version.

Not Working?

Clearing Cache or related browsing data may hep resolve any loading issues you have with EduCourse or any other website. 

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

For mobile devices please see instructions using Google or Bing and search “clear cache web data _Your Browser and Smartphone Name_”

Learn how to manage or upgrade your EduCourse account and fix login issues

Account & Login

My Account

Register or Login to Educourse.

Once you login, you can search for a Course on our Courses Page. Select the course you want to study and select Enroll.

EduCourses are created to be self-paced, meaning you can take as much or as little time to complete a course as you wish. We have made no expiry time available for active courses.

Our Certificate Courses take 3-4 hours to complete.

To create a Student Account click Signup or Login with your Google Account. 

After filling the signup form, we will send a confirmation mail to you. Click the link in the confirmation e-mail to activate your EduCourse Student Account. 

Note: Your name will appear on any certificates ordered exactly as it appears in your profile. If you receive a certificate and want to update your name, use the Edit Profile or Edit your name on your Google Profile. 

Follow these steps;

  • Go to Login Page
  • Click Forgot Password
  • You will be asked to enter your email address and click ‘Reset my password’.

An e-mail will be delivered to yours with instructions on how to reset your password.

If you still can’t login contact support on

Login Issues

There may be a number of reasons why you are unable to login to your account, follow information below to find out why:


  • The email address you entered is incorrect. 
  • The password entered is incorrect..
  • Spelling mistakes in password or email. 

How to Avoid;

  1. Double Check Spelling
  2. Ensure there are no spaces before and after the details you entered

Need help with unrelated login issues?

  • Go to Menu and hover over Account 
  • Choose the Forgot Password Page
  • Fill in your e-mail address or Username
  • You will receive an e-mail. Check your Junk/Spam/Other or Promotions Tab if none is in inbox.

An email will be delivered to you with instructions to reset your password.

Need Help?

How EduCourse Certfication works, and your payment and delivery options


Getting a certificate

Once you have completed your course, you will automatically have access to download your Certificate in PDF Format.

  1. Ideal for sharing with Employees and Recruiters when requested. 
  2. Weight added onto your CV to show an indication of commitment to continuously learn, achieve high results and upskill your knowledge. 
  3. A good reason to keep empowering yourself by gaining knowledge through life. 

EduCourse Certificates are in PDF format and are downloadable once a course is completed. 

To download your Certificate after completing your Course, simply go to the course page and click “Download Certificate” or Visit your Student Dashboard and download your Certificate by clicking the Certificate Icon next to the completed course. 

Need help?

All EduCourses offer Certification upon Completion of all Sections, Lessons and Quizzes. 

If you have completed a Course;

– Log in

– Go to Student Dashboard

– Locate Course Completed

– Click the Certificate Icon and your Certificate will download in PDF Format.

Need help?

To receive a genuine EduCourse Certificate you are required to complete all Sections, Lessons and Get over 80% in all quizzes.

Should you fail an Assessment or wish to gain a higher score – click retake quiz.

IMPORTANT: When retaking a quiz your previous score will be lost and the new score will be added, even if it is a lower score.

Need help?

his feature will be added soon. 

After Completing a Course, on the course page you will see a new section that displays your certificate and sharable social links – click the LinkedIn icon to automatically add your certificate to LinkedIn – Simply follow the prompts on LinkedIn after clicking the link! Takes less than 10 seconds to complete!


Owning an EduCourse shows you have an ability to learn and grow without supervising or management. Employers value staff who are continuously  increasing skills, adding more value to the Marketplace and their Company.

We are unable to tell you whether or not an EduCourse Certificate will be enough for a position as each Job requirement varies according to the particular path of learning needed to perform the job effeciently.

But EduCourse will enhance your CV when applying for new jobs. For example having a Course Certificate in Administration will enhance your chance of getting selected.

We advise seeking a Career Counselor or Recruiter to get sound advice of educational requirements required for a job. 

Alternatively research online to see how an EduCourse can boost your chances of being employed!

Educourse’s are not accredited and therefor do not provide an external or recognized qualification.

Our Expert team at EduCourse put together courses, with the help of professionals in the field.

We are unable to tell you whether an EduCourse Certificate will allow you to apply to College, University, or Institution. You will need to contact the college, and request application requirements.

Many EduCourses match the exact curriculum and steps provided by the leading courses. Other courses, we create them with care to ensure the learner is gaining useful skills whilst learning. 

Note: Points or Certificates earned on EduCourse cannot be used as College/University Credits.

Course levels are listed as 1,2 and 3.

This number bias is ours alone and does not correspond to any college or university Points System. 

Need help?

No, EduCourse does not provide accreditation. We have our own team of experts working hard to develop and add courses relevant to current evolving job market and associated learning outcomes.

For General Information and Queries

Join thousands of EduCourse Students enjoying Free Courses on our Free Online Learning Platform. A free account gets you everything you need to start your Online Learning with Tracked Results and an EduCourse Certificate once you complete an EduCourse.