Service Desk Administrator

Salary: R9 500 Per Month
Job Type: Full Time
Location: South Africa

Overview
As a service desk administrator, you will be responsible for providing administrative and coordination support to the service desk to ensure efficient handling of service requests and enquiries. You will help maintain accurate records and support service delivery across teams.

Responsibilities
Log, track, and update service requests accurately
Provide administrative support to service desk teams
Maintain service desk records, reports, and documentation
Coordinate communication between users and support teams
Assist with scheduling, follow-ups, and service tracking
Ensure service desk procedures and standards are followed
Support supervisors with administrative tasks

Requirements
Grade 12 / Matric is required
Previous service desk, IT support, or administrative experience is an advantage but not required
Basic computer skills including email and data capturing
Good organisational and communication skills
Ability to work accurately in a fast-paced environment
Attention to detail and confidentiality
Reliable, punctual, and professional

Professional Skills and Work Attributes
Ability to work efficiently in a service desk environment
Strong attention to detail and data accuracy
Good time management and organisational skills
Professional attitude with a service-focused approach
Willingness to learn service desk systems and procedures

Work Environment and Conditions
This is a full-time position with structured working hours
The role is office-based or remote depending on operational requirements
Training and ongoing support will be provided
Performance is measured through accuracy, efficiency, and service quality

Why This Role Offers Long-Term Value
This position provides exposure to service desk operations and administrative coordination.
Service desk administrators develop transferable skills in data management, coordination, and service support that are valuable across many industries.

Applications Close: 25 February 2026
Job Reference: SDA-6902