Eskom Service Agent Contact Centre Staff (X6 Posts)

Are you passionate about helping customers, solving problems, and representing one of South Africa’s most important organisations? If yes, this might be the opportunity you have been waiting for. Eskom, through its Distribution Division, is recruiting Service Agent Contact Centre staff to join its Westville operations. These are permanent positions, and they come with growth opportunities for individuals who want to build a professional career in customer service within the electricity sector.

This role is perfect for youth and graduates who have completed a National Diploma (NQF6) in Business, Marketing, Finance, Business Management, Social Sciences, or related fields – and now want to enter a high-impact working environment.

If you have a passion for customer care, enjoy solving problems, and can remain calm under pressure, Eskom wants you.

Job Summary

Location: Westville, KwaZulu-Natal
Contract Type: Permanent
Salary: R8 500 P/M
Listing Reference: eskom_002257

Role Purpose

The Service Agent Contact Centre provides high-quality customer service across multiple channels (phone, email, online, and back-office). The aim is to guide customers, resolve queries efficiently, and support Eskom’s customer service processes.

This means you must be confident using systems, speaking professionally, and applying problem-solving skills to real situations.

Skills & Competencies You Must Bring

Behavioural Competencies

• Integrity and honesty
  • Trustworthiness and reliability
  • Professionalism at all times

Leadership Behaviour (Even if you are not a manager)

• Teamwork and collaboration
  • Ability to motivate and support peers
  • Mentoring mindset and willingness to help others

Knowledge Requirements

• Basic understanding of Eskom’s business
  • Customer tariffs for Power Standard Unit (SPU) and prepaid systems
  • Service delivery and reporting principles
  • Customer care and complaint resolution

Skills Needed

• Computer literacy
  • Time management and task prioritisation
  • Interpersonal and relationship building skills
  • Communication and telephone etiquette
  • Negotiation and problem-solving skills
  • Stress management

KEY RESPONSIBILITIES

Your day-to-day duties may include:

• Answering inbound customer queries
  • Logging and processing service requests
  • Vending and prepaid account assistance (EasyPay, prepaid support, etc.)
  • Handling multimedia and digital support requests
  • Supporting customer service campaigns
  • Reporting trends, technical issues, and public complaints
  • Following Eskom systems, processes, and quality standards

Minimum Requirements To Apply

To qualify, you must have:

• A National Diploma / National N Diploma (NQF6) with 240 credits in one of the following fields:
  – Business Management
  – Finance
  – Marketing
  – Commerce
  – Social Sciences
  – Business Studies or a related qualification
• Computer literacy
  • South African citizenship
  • Ability to communicate in English

How To Apply

You must submit:

1. Your updated CV
2. Certified copy of your ID
3. Certified copy of qualifications

If you do not receive feedback within 28 days of the closing date, consider the application unsuccessful.

APPLY FOR THE ESKOM IS HIRING SERVICE AGENT CONTACT CENTRE STAFF (X6 POSTS) 2026 HERE