We are seeking a dependable and detail-oriented Medical Office Assistant to join our healthcare team.
The successful candidate will manage front-office activities, assist patients and visitors, handle administrative duties, maintain medical records, and support the medical practitioners and nursing team. The ideal individual is organised, professional, and has excellent communication skills.
Key Responsibilities:
Greet patients and visitors and manage check-in/check-out procedures.
Answer telephone enquiries and direct calls to appropriate staff.
Schedule appointments and maintain the appointment calendar.
Maintain and update patient records, medical files and digital databases.
Handle billing and basic medical aid claims processes.
Ensure the reception and waiting areas are tidy and welcoming.
Support medical staff with administrative tasks, correspondence and documentation.
Adhere to privacy, confidentiality and healthcare regulations.
Monitor office supplies and coordinate with vendors for replenishment.
Assist in managing patient flow and liaising with different departments.
Requirements:
Matric (Grade 12) certificate required.
Good verbal and written English communication skills.
Basic computer literacy (MS Office: Word, Excel, Outlook) and comfort with digital record systems.
Organised, reliable, and able to multi-task in a busy healthcare setting.
Friendly and professional manner when interacting with patients and staff.
Willing to learn medical terminology, basic billing/insurance processes, and healthcare protocols.
Previous experience in a medical practice or reception role is an advantage but not strictly required.
What We Offer:
Stable full-time employment in a supportive healthcare environment.
Training and development opportunities to grow your administrative and medical support skills.
A professional and team-oriented workplace where your contribution matters.
Competitive salary in line with role and experience, plus potential benefits as per practice standard.