CONTACT CENTRE SUPPORT IMPACTFUL
About This Role
NATIONAL CERTIFICATE: CONTACT CENTRE SUPPORT
SAQA ID: 71490
NQF Level: 2
Learnership Duration: 12 months
Credits: 128
Contact Sessions: Minimum Contact Session, including remediation (if required), and POE Building for this
Qualification is 80 Days
Accrediting SETA: Services Sector Education & Training Authority
▪ Grade 12
• Numeracy at NQF Level 1 or equivalent.
• English at NQF Level 1 or equivalent.
• Second Language at NQF Level 1 or equivalent.
• Computer operating skills at NQF Level 2 or equivalent.
The qualification consists of a minimum of 128 credits and has been designed in accordance with the SAQA regulations and All fundamental unit standards are compulsory for this qualification. (36 credits)
All core unit standards are compulsory. (76 credits)
Elective unit standards totalling a minimum of 16 credits needs to be completed.
• Hardware: Access to a computer, display monitor / keyboard / mouse / printer
• Software: Windows 7 OS system | MS Office 2010 | Printer Driver (Where applicable)
Target Market: Data Capturing • Contact Centre Agent/Consultant • Contact Centre Supervisor • Contact Centre Coach • Customer Care Consultants •
Direct Selling • Sales • Tele Marketing
Mentor Requirements: Mentor must have at least 5 years’ experience in a call centre/ BPO environment or similar environment
Requirements:
Workplace Requirements: Learners must be exposed to all Outcomes related to this qualification
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Improve your chances before applying
Many employers prefer applicants with basic certificates. You can start a free online certificate course on EduCourse to strengthen your application.- Health & Safety
- Office Administration (Intro)
- Microsoft Word & Excel (Basic)
- Customer Service Basics
- Computer Literacy
