Job Summary

The Customer Support Specialist serves as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a smooth and positive customer experience. This role requires excellent communication, problem-solving skills, and a commitment to delivering high-quality service.

Responsibilities:

• Respond to customer inquiries via email, phone, and live chat professionally and promptly.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues when necessary.

Requirements:

• Grade 12 or equivalent; additional customer service qualifications are advantageous.
• Proven experience in a customer support or related role.
• Strong verbal and written communication skills.

Application Deadline:

January 13, 2024