Receptionist Certificate Course

Receptionist Overview

1 Topic | 1 Quiz

Work Place and Salary of Receptionist

Receptionist Overview Quiz

How to Greet and Welcome Guest

2 Topics | 1 Quiz

Characteristics of a good Receptionist

Top 9 tips for greeting and welcoming guests

How to Greet and Welcome Guest Quiz

Procedure and Purpose of Meeting and Greeting Visitors

4 Topics | 1 Quiz

Reasons why individuals visit a business and their needs

How to Respond with Promptness and Courtesy to Visitors

Creating a favorable impression of oneself and the organization

Ensure compliance protocols when interacting with guests.

Procedure and Purpose of Meeting and Greeting Visitors Quiz

How to be a Kind Host to Guests

1 Topic | 1 Quiz

7 tips on how to be a good host

How to be a Kind Host to Guests Quiz

Helping Maintain Workplace Security

5 Topics | 1 Quiz

How to deal with violence in the work place

How to identify a office creeper

Precautions you may take to keep yourself safe

Visitors and packages

What you can do to maintain safety

Helping Maintain Workplace Security Quiz

Receiving, Forwarding, and Screening Telephone Calls

4 Topics | 1 Quiz

How to check incoming calls

Why is it essential to answer the phone in a professional manner?

10 steps for practicing a professional telephone greeting

Other important factors to consider when answering the phone

Receiving, Forwarding, and Screening Telephone Calls Quiz

Making Appointments

3 Topics | 1 Quiz

How to use calendar’s and lists to make appointments

Scheduling Meetings

More ways to make appointments effectively

Making Appointments Quiz

Filing and Maintaining Documents and Records

4 Topics | 1 Quiz

Paper Filing Systems

Electronic Filing Techniques

Electronic Filing Techniques Part 2

Techniques for data entry process

Filing and Maintaining Documents and Records Quiz

Sorting and Distributing Mail

2 Topics | 1 Quiz

The system for distributing mails

Guide to distributing mails

Sorting and Distributing Mail Quiz

Performing Ad-Hoc Administrative Duties

1 Topic | 1 Quiz

When can ad-hoc duties be required

Performing Ad-Hoc Administrative Duties Quiz

Assisting With Making Travel Plans

5 Topics | 1 Quiz

Communicate to build a successful experience

Have a point person for last-minute itinerary modifications

Always maintain a record of preferences

Create a detailed trip itinerary for your superior

Pay attention to the “extras”

Assisting With Making Travel Plans Quiz

Sorting and Distributing Mail Quiz

Receptionist Certificate Course Sorting and Distributing Mail Sorting and Distributing Mail Quiz

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Question 1 of 5

1. Question
What is the purpose of sorting letters in mail handling?
- To arrange letters according to their nature, destination, or contents
- To open letters and examine their contents
- To stamp the date and time of receipt on the letters
Question 2 of 5

2. Question
Who is responsible for opening private letters in businesses?
- The postman
- The receptionist
- The office peon
Question 3 of 5

3. Question
What is the purpose of examining the contents of the letters?
- To determine which department the letter belongs to
- To stamp the date and time of receipt on the letter
- To document the sender's name and address in the inward mail register
Question 4 of 5

4. Question
What information is recorded in the inward mail register?
- Reference stamp, date of receipt, serial number, time of receipt
- Date and time of receipt, kind of contents, remarks, officer's initials with date
- Serial number, date of receipt, sender's name and address, brief subject of the letter
Question 5 of 5

5. Question
How is mail typically distributed to the appropriate departments?
- Messengers or mechanical systems such as conveyor belts or pneumatic tubes
- Postman delivers the mail directly to the departments
- Mail is sorted into different categories before distribution

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