Receptionist Certificate Course

Receptionist Overview
1 Topic | 1 Quiz
Work Place and Salary of Receptionist
Receptionist Overview Quiz
How to Greet and Welcome Guest
2 Topics | 1 Quiz
Characteristics of a good Receptionist
Top 9 tips for greeting and welcoming guests
How to Greet and Welcome Guest Quiz
Procedure and Purpose of Meeting and Greeting Visitors
4 Topics | 1 Quiz
Reasons why individuals visit a business and their needs
How to Respond with Promptness and Courtesy to Visitors
Creating a favorable impression of oneself and the organization
Ensure compliance protocols when interacting with guests.
Procedure and Purpose of Meeting and Greeting Visitors Quiz
How to be a Kind Host to Guests
1 Topic | 1 Quiz
7 tips on how to be a good host
How to be a Kind Host to Guests Quiz
Helping Maintain Workplace Security
5 Topics | 1 Quiz
How to deal with violence in the work place
How to identify a office creeper
Precautions you may take to keep yourself safe
Visitors and packages
What you can do to maintain safety
Helping Maintain Workplace Security Quiz
Receiving, Forwarding, and Screening Telephone Calls
4 Topics | 1 Quiz
How to check incoming calls
Why is it essential to answer the phone in a professional manner?
10 steps for practicing a professional telephone greeting
Other important factors to consider when answering the phone
Receiving, Forwarding, and Screening Telephone Calls Quiz
Making Appointments
3 Topics | 1 Quiz
How to use calendar’s and lists to make appointments
Scheduling Meetings
More ways to make appointments effectively
Making Appointments Quiz
Filing and Maintaining Documents and Records
4 Topics | 1 Quiz
Paper Filing Systems
Electronic Filing Techniques
Electronic Filing Techniques Part 2
Techniques for data entry process
Filing and Maintaining Documents and Records Quiz
Sorting and Distributing Mail
2 Topics | 1 Quiz
The system for distributing mails
Guide to distributing mails
Sorting and Distributing Mail Quiz
Performing Ad-Hoc Administrative Duties
1 Topic | 1 Quiz
When can ad-hoc duties be required
Performing Ad-Hoc Administrative Duties Quiz
Assisting With Making Travel Plans
5 Topics | 1 Quiz
Communicate to build a successful experience
Have a point person for last-minute itinerary modifications
Always maintain a record of preferences
Create a detailed trip itinerary for your superior
Pay attention to the “extras”
Assisting With Making Travel Plans Quiz
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How to be a Kind Host to Guests

Receptionist Certificate Course How to be a Kind Host to Guests

The major objective of office visitors is to attend their meetings or complete the task for which they came. They may also have additional specifications.

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