Responding to suspicious behaviour is a key skill in protecting yourself and your organisation from cyber attacks. Suspicious behaviour could be anything unusual or out of place, such as an unexpected email asking for personal details, someone trying to access restricted areas, or strange activity on your computer.

When you notice something suspicious, it is important to act quickly but carefully to stop possible damage. Always trust your instincts. If something does not feel right, it is better to check it out than to ignore it.
Responding to suspicious behaviour is not just about stopping attacks—it also helps your organisation improve safety. The more reports they get, the better they understand the threats and can prevent them.
Remember, social engineering tricks like phishing calls or scam emails often use pressure or fake urgency to make you act without thinking. Always pause, check, and verify before sharing any information.
In summary, if you spot anything suspicious, do not ignore it. Stay calm, gather details, avoid engagement, and report it immediately. Your quick actions can protect you, your colleagues, and your organisation from cyber threats.
Live Scenario • Active Situation
You are a customer service representative at a busy South African call centre.
There is no single perfect answer. Choose what you would do in this situation.