The Call Centre Agent Certificate Course equips learners with the essential communication, service, and sales skills needed to perform effectively in a call centre environment. This program provides a complete understanding of customer service operations, call handling, and quality standards used in professional contact centres across South Africa.
Through flexible online learning, you’ll gain the confidence to manage calls efficiently, communicate with empathy, and represent an organization professionally. The course is ideal for individuals seeking to begin or enhance a career in customer service or telephone-based support.
Course Overview
The Call Centre Course introduces you to the key principles of customer service, communication, and sales within a call centre setting. You’ll learn how to handle calls professionally, manage customer expectations, and deliver positive experiences with every interaction.
Each module combines practical examples and short assessments to reinforce your understanding. By the end of this course, you will have the professional knowledge and interpersonal skills required to succeed as a confident and reliable call centre agent.