Employment and Labour: UIF Operations Administration Officers (X51 Posts) 2026

Position: Senior Administration Officer: UIF Operations (X51 Posts)
Department: Department of Employment and Labour
Salary: R397 116 per annum
Location: Various Labour Centres and Satellite Offices – Western Cape
Reference: POST 05/20
Employment Type: Public Service Appointment
Application Method: Email, post, or hand delivery

The Department of Employment and Labour has announced a major recruitment drive for Senior Administration Officer: UIF Operations (X51 Posts) for 2026. This is a strong opportunity for experienced administration and client-services professionals who want to work within the public sector and directly support unemployment insurance services across the Western Cape.

These roles are positioned within Labour Centres and Satellite Offices and are focused on delivering UIF services, claims processing, and frontline public support. If you have an NQF Level 6 qualification and experience in client service or insurance environments, this could be a stable and impactful career move.

Centres and Reference Numbers

Labour Centre: Beaufort West – Ref No: HR4/4/10/611 (X3)
Labour Centre: Bellville – Ref No: HR4/4/10/612 (X2)
Satellite Office: Goodwood – Ref No: HR4/4/10/613 (X1)
Labour Centre: Cape Town – Ref No: HR4/4/10/614 (X2)
Satellite Office: Atlantis – Ref No: HR4/4/10/615 (X2)
Satellite Office: Athlone – Ref No: HR4/4/10/616 (X2)
Labour Centre: Paarl – Ref No: HR4/4/10/617 (X1)
Labour Centre: George – Ref No: HR4/4/10/618 (X2)
Labour Centre: Knysna – Ref No: HR4/4/10/619 (X3)
Satellite Office: Plettenberg Bay – Ref No: HR4/4/10/620 (X3)
Labour Centre: Mitchells Plain – Ref No: HR4/4/10/621 (X3)
Satellite Office: Nyanga – Ref No: HR4/4/10/622 (X3)
Labour Centre: Mossel Bay – Ref No: HR4/4/10/623 (X3)
Satellite Office: Swellendam – Ref No: HR4/4/10/624 (X3)
Labour Centre: Oudtshoorn – Ref No: HR4/4/10/625 (X2)
Labour Centre: Vredenburg – Ref No: HR4/4/10/626 (X3)
Satellite Office: Vredendal – Ref No: HR4/4/10/627 (X2)
Labour Centre: Worcester – Ref No: HR4/4/10/628 (X4)
Satellite Office: Ceres – Ref No: HR4/4/10/629 (X2)
Satellite Office: De Doorns – Ref No: HR4/4/10/630 (X3)
Labour Centre: Somerset West – Ref No: HR4/4/10/631 (X2)

Minimum Requirements

Applicants must meet the following criteria:

Qualifications

• An undergraduate qualification at NQF Level 6 recognised by SAQA in one of the following:
  • Operations Management
  • Public Management / Administration
  • Business Administration / Management
  • Financial Accounting
  • Finance

Experience

• Minimum two (2) years functional experience in:
  • Client services environment, OR
  • Claims processing environment, OR
  • Insurance environment

Knowledge Requirements

Applicants must demonstrate understanding of:

• Unemployment Insurance Act (UIA) and Regulations
• Unemployment Insurance Contributions Act (UICA)
• Department of Employment and Labour and UIF policies and procedures
• Operational systems used for UIF administration
• Batho Pele Principles
• Protection of Personal Information Act (POPIA)
• Public Financial Management Act (PFM)

Key Skills and Competencies

• Interpersonal and communication skills
• Presentation and listening skills
• Computer literacy
• Problem-solving and analytical thinking
• Planning and organising
• Teamwork and collaboration
• Innovation and adaptability
• Self-motivation and accountability

Duties and Responsibilities

Successful candidates will perform the following:

• Provide UIF services through direct interaction with customers
• Deliver quality assurance on UIF applications
• Follow up on claims processing and service delivery issues
• Administer unemployment insurance claims and processing services
• Supervise and manage allocated resources
• Ensure compliance with legislative and policy frameworks
• Maintain service standards aligned with Batho Pele principles

Application Process

Postal Applications

Send applications to:
Chief Director: Provincial Operations
PO Box 872
Cape Town
8000

Hand Delivery

Department of Employment and Labour
No. 9 Long Street
Corner Riebeeck and Long Street
Cape Town

Email Applications

• Beaufort West: WCJobs-BEA@LABOUR.gov.za
• Bellville: WCJobs-BELL@LABOUR.gov.za
• Goodwood: WCJobs-GW@LABOUR.gov.za
• Cape Town: WCJobs-CTN@LABOUR.gov.za
• Atlantis: WCJobs-ATL@LABOUR.gov.za
• Athlone: WCJobs-ATH@LABOUR.gov.za
• Paarl: WCJobs-PRL@LABOUR.gov.za
• George: WCJobs-GRG@LABOR.gov.za
• Knysna: WCJobs-KNS@LABOUR.gov.za
• Plettenberg Bay: WCJobs-PLE@LABOUR.gov.za
• Mitchells Plain: WCJobs-MP@LABOUR.gov.za
• Nyanga: WCJobs-NYG@LABOUR.gov.za
• Mossel Bay: WCJobs-MBY@LABOUR.gov.za
• Swellendam: WCJobs-SD@LABOUR.gov.za
• Oudtshoorn: WCJobs-OUD@LABOUR.gov.za
• Vredenburg/Vredendal: WCJobs-VRD@LABOUR.gov.za
• Somerset West: WCJobs-SW@LABOUR.gov.za

For attention: Sub-directorate: Human Resources Management, Western Cape

Enquiries

• Beaufort West: Ms V Theron – (023) 285 0981
• Bellville/Goodwood: Mr F Carstens – (021) 941 7002
• Paarl: Ms D Lotz – (021) 065 5435
• George: Mr M Charles – (044) 801 1223
• Knysna/Plettenberg Bay: Ms C Windwaai – (044) 302 6800
• Mitchells Plain/Nyanga: Mr F Creighton – (021) 065 4990
• Mossel Bay/Swellendam: Mr C Minnies – (044) 285 0260
• Oudtshoorn: Ms A Van Wyk – (044) 285 1340
• Vredenburg/Vredendal: Ms J Le Fleur – (022) 065 0815
• Somerset West: Ms E Liebenberg – (021) 065 7200