Retail Sales Assistant

Introduction to Retail Sales
3 Topics | 1 Quiz
Overview of the retail environment in South Africa
Role and responsibilities of a retail sales assistant
Basic retail terminology and concepts
Understanding Retail Sales Basics
Customer Service Essentials
3 Topics | 1 Quiz
Principles of excellent customer service
Effective communication skills with customers
Handling customer queries and complaints professionally
Customer Service Skills in Retail
Product Knowledge and Merchandising
3 Topics | 1 Quiz
Understanding product categories and features
Importance of product display and visual merchandising
Assisting customers with product information
Product Knowledge and Merchandising Practice
Sales Techniques for Beginners
3 Topics | 1 Quiz
Basic sales process and stages
Upselling and cross-selling in retail
Closing a sale and encouraging repeat business
Basic Sales Techniques Assessment
Point of Sale (POS) Systems and Transactions
3 Topics | 1 Quiz
Introduction to POS technology used in retail
Handling cash and electronic payments
Issuing receipts and managing returns
POS Systems and Transaction Handling
Stock Control and Inventory Basics
3 Topics | 1 Quiz
Understanding stock management in retail
Receiving and storing stock correctly
Basic stocktaking and record keeping
Stock Control Fundamentals
Health and Safety in Retail
3 Topics | 1 Quiz
Workplace safety standards for retail staff
Handling emergencies and reporting hazards
Maintaining a safe and clean retail environment
Retail Workplace Health and Safety
Workplace Behaviour and Professionalism
3 Topics | 1 Quiz
Standards of conduct for retail workers
Time management and teamwork in retail
Building a positive work reputation
Professionalism and Workplace Skills
Using Technology in Retail Work
3 Topics | 1 Quiz
Common retail software and tools
Communication technology for team coordination
Data security and customer privacy basics
Technology Use in Retail Operations
Preparing for Your Retail Sales Role
3 Topics | 1 Quiz
Writing a CV and preparing for retail interviews
Understanding workplace rights and policies in South Africa
Continuing learning and career growth in retail
Career Readiness for Retail Sales Assistants

Professionalism and Workplace Skills

Retail Sales Assistant Workplace Behaviour and Professionalism Professionalism and Workplace Skills

Professionalism and Workplace Skills