Retail Sales Assistant

Introduction to Retail Sales

3 Topics | 1 Quiz

Overview of the retail environment in South Africa

Role and responsibilities of a retail sales assistant

Basic retail terminology and concepts

Understanding Retail Sales Basics

Customer Service Essentials

3 Topics | 1 Quiz

Principles of excellent customer service

Effective communication skills with customers

Handling customer queries and complaints professionally

Customer Service Skills in Retail

Product Knowledge and Merchandising

3 Topics | 1 Quiz

Understanding product categories and features

Importance of product display and visual merchandising

Assisting customers with product information

Product Knowledge and Merchandising Practice

Sales Techniques for Beginners

3 Topics | 1 Quiz

Basic sales process and stages

Upselling and cross-selling in retail

Closing a sale and encouraging repeat business

Basic Sales Techniques Assessment

Point of Sale (POS) Systems and Transactions

3 Topics | 1 Quiz

Introduction to POS technology used in retail

Handling cash and electronic payments

Issuing receipts and managing returns

POS Systems and Transaction Handling

Stock Control and Inventory Basics

3 Topics | 1 Quiz

Understanding stock management in retail

Receiving and storing stock correctly

Basic stocktaking and record keeping

Stock Control Fundamentals

Health and Safety in Retail

3 Topics | 1 Quiz

Workplace safety standards for retail staff

Handling emergencies and reporting hazards

Maintaining a safe and clean retail environment

Retail Workplace Health and Safety

Workplace Behaviour and Professionalism

3 Topics | 1 Quiz

Standards of conduct for retail workers

Time management and teamwork in retail

Building a positive work reputation

Professionalism and Workplace Skills

Using Technology in Retail Work

3 Topics | 1 Quiz

Common retail software and tools

Communication technology for team coordination

Data security and customer privacy basics

Technology Use in Retail Operations

Preparing for Your Retail Sales Role

3 Topics | 1 Quiz

Writing a CV and preparing for retail interviews

Understanding workplace rights and policies in South Africa

Continuing learning and career growth in retail

Career Readiness for Retail Sales Assistants

Career Readiness for Retail Sales Assistants

Retail Sales Assistant Preparing for Your Retail Sales Role Career Readiness for Retail Sales Assistants

Career Readiness for Retail Sales Assistants

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Question 1 of 5

1. Question
What should come after your full name and contact details on a retail CV?
- A short personal statement
- List of references
- Work experience details
- Education certificates
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Question 2 of 5

2. Question
Which topic is commonly asked in retail job interviews?
- Why you want to work in retail
- Your salary expectations
- Travel availability
- Favourite products to sell
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Question 3 of 5

3. Question
What law protects fair hiring and problem-solving at work in South Africa?
- Labour Relations Act
- Basic Conditions of Employment Act
- Consumer Protection Act
- Skills Development Act
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Question 4 of 5

4. Question
Which policy should retail assistants know about workplace rules?
- Employee workplace policy booklet
- Marketing guidelines
- Customer loyalty programs
- Store opening hours
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Question 5 of 5

5. Question
How can retail assistants develop their career skills?
- On-the-job training
- Only learning online courses
- Ignoring workplace updates
- Avoiding team activities
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