Retail Sales Assistant

Introduction to Retail Sales

3 Topics | 1 Quiz

Overview of the retail environment in South Africa

Role and responsibilities of a retail sales assistant

Basic retail terminology and concepts

Understanding Retail Sales Basics

Customer Service Essentials

3 Topics | 1 Quiz

Principles of excellent customer service

Effective communication skills with customers

Handling customer queries and complaints professionally

Customer Service Skills in Retail

Product Knowledge and Merchandising

3 Topics | 1 Quiz

Understanding product categories and features

Importance of product display and visual merchandising

Assisting customers with product information

Product Knowledge and Merchandising Practice

Sales Techniques for Beginners

3 Topics | 1 Quiz

Basic sales process and stages

Upselling and cross-selling in retail

Closing a sale and encouraging repeat business

Basic Sales Techniques Assessment

Point of Sale (POS) Systems and Transactions

3 Topics | 1 Quiz

Introduction to POS technology used in retail

Handling cash and electronic payments

Issuing receipts and managing returns

POS Systems and Transaction Handling

Stock Control and Inventory Basics

3 Topics | 1 Quiz

Understanding stock management in retail

Receiving and storing stock correctly

Basic stocktaking and record keeping

Stock Control Fundamentals

Health and Safety in Retail

3 Topics | 1 Quiz

Workplace safety standards for retail staff

Handling emergencies and reporting hazards

Maintaining a safe and clean retail environment

Retail Workplace Health and Safety

Workplace Behaviour and Professionalism

3 Topics | 1 Quiz

Standards of conduct for retail workers

Time management and teamwork in retail

Building a positive work reputation

Professionalism and Workplace Skills

Using Technology in Retail Work

3 Topics | 1 Quiz

Common retail software and tools

Communication technology for team coordination

Data security and customer privacy basics

Technology Use in Retail Operations

Preparing for Your Retail Sales Role

3 Topics | 1 Quiz

Writing a CV and preparing for retail interviews

Understanding workplace rights and policies in South Africa

Continuing learning and career growth in retail

Career Readiness for Retail Sales Assistants

Technology Use in Retail Operations

Retail Sales Assistant Using Technology in Retail Work Technology Use in Retail Operations

Technology Use in Retail Operations

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Question 1 of 5

1. Question
Which software helps scan barcodes and process payments quickly?
- Point of Sale (POS) system
- Inventory tracking tool
- Customer contact list
- Marketing email sender
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Question 2 of 5

2. Question
How do walkie-talkies and messaging apps help retail teams?
- They allow quick communication between t
- They automatically restock products
- They record sales for reports
- They generate customer surveys
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Question 3 of 5

3. Question
What is important to protect when using technology in retail?
- Customer personal information
- Store cleaning schedules
- Employee snack preferences
- Store opening hours
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Question 4 of 5

4. Question
Which practice helps keep customer data safe in retail?
- Always log out after using systems
- Share passwords with team
- Use simple passwords
- Leave devices unlocked
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Question 5 of 5

5. Question
How does technology improve customer service in retail?
- By helping staff serve customers faster
- By increasing store rent costs
- By reducing staff working hours
- By printing more marketing posters
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