Helpdesk Support Officer

As a helpdesk support officer, you will be responsible for providing first-line technical and user support to assist staff or customers with system, software, and service-related issues. You will ensure requests are handled efficiently, accurately, and in line with service standards.

Respond to helpdesk requests via phone, email, or ticketing systems
Provide first-line technical and user support
Log, track, and update support tickets accurately
Troubleshoot basic hardware, software, or access issues
Provide clear guidance and follow-up to users
Escalate unresolved or complex issues to higher-level support
Maintain accurate records of support interactions

Grade 12 / Matric is required
Previous helpdesk, IT support, or customer support experience is an advantage
Basic computer literacy and understanding of common software
Good communication and customer service skills
Ability to work under pressure and meet response targets
Reliable, punctual, and professional

Professional Skills and Work Attributes
Strong problem-solving and analytical skills
Ability to manage multiple support requests effectively
Professional attitude with a service-focused mindset
Good time management and organisational abilities
Willingness to learn new systems, tools, and support procedures

Work Environment and Conditions
This is a full-time position with structured working hours
The role may be office-based or remote depending on operational requirements
Training and ongoing support will be provided
Performance is measured through response time, accuracy, and service quality

Why This Role Offers Long-Term Value
This position provides exposure to IT support and service desk operations.
Helpdesk support officers develop transferable skills in technical troubleshooting, communication, and digital support systems that are valuable across many industries.

Applications Close: 29 May 2026
Job Reference: HSO-7452