Customer Support Administrator

Salary: R8 500 Per Month
Job Type: Full Time
Location: South Africa

Overview
As a customer support administrator, you will be responsible for providing administrative and customer support to ensure efficient handling of enquiries, records, and service requests. You will support customer-facing teams by maintaining accurate information and helping deliver a high standard of customer service.

Responsibilities
Handle customer enquiries via phone, email, or online platforms
Capture, update, and maintain customer records accurately
Assist with logging, tracking, and resolving customer requests
Prepare customer-related reports and documentation
Coordinate communication between customers and internal teams
Follow customer service procedures and support guidelines
Ensure confidentiality and accuracy of customer information

Requirements
Grade 12 / Matric is required
Previous customer service or administrative experience is an advantage but not required
Good communication and interpersonal skills
Basic computer skills including email and document handling
Strong organisational skills and attention to detail
Ability to work independently and manage multiple tasks
Reliable, punctual, and professional

Professional Skills and Work Attributes
Strong customer service and problem-solving skills
Ability to work efficiently in a service-focused environment
Good time management and organisational abilities
Professional attitude with a focus on service quality
Willingness to learn customer systems and support processes

Work Environment and Conditions
This is a full-time position with structured working hours
The role is office-based or remote depending on operational requirements
Training and ongoing support will be provided
Performance is measured through accuracy, responsiveness, and customer satisfaction

Why This Role Offers Long-Term Value
This position provides exposure to customer service administration and support operations.
Customer support administrators develop transferable skills in communication, data handling, and service coordination that are valuable across many industries.

Applications Close: 23 February 2026
Job Reference: CSA-7485