Clover SA Customer Service Centre (CSC) Learnership Programme 2026
If you’ve been waiting for a real entry point into the working world — not theory-only training, not empty promises — this might be your moment. Clover has officially opened applications for its Customer Service Centre (CSC) Learnership Programme, offering 15 learnership positions at its Roodepoort (Constantia Park) Call Centre.
This is not just another short course. It’s a structured, accredited learnership that combines classroom learning and hands-on call centre experience, ending with a nationally recognised NQF qualification and real workplace exposure inside one of South Africa’s most trusted FMCG brands.
If you are unemployed, have Grade 12, and want to build a career in customer service, call centres, sales support, or administration, keep reading — this opportunity was designed with you in mind.
Quick Overview
Programme Name: Clover SA Customer Service Centre (CSC) Learnership Programme 2026
Job Title: Learner: CSC
Reference Number: CLO260120-2
Closing Date: 30 January 2026
Job Type: Learnership
Department: Customer Service Centre
Number of Positions: 15
Location: Roodepoort (Constantia Park), Gauteng
Qualification Required: Grade 12 / National Certificate (NQF 4)
Target Group: Unemployed youth (2021–2025 matriculants)
Special Note: Persons with disabilities are encouraged to apply
What the CSC Learnership Actually Involves
This learnership places you inside Clover’s Customer Service Centre in Roodepoort, where you will:
- Attend formal classes as prescribed by the learnership
- Receive on-the-job training in a live call centre environment
- Learn how customer service operations work in a large FMCG business
- Graduate with an NQF qualification plus practical experience
You won’t just “observe”. You’ll do the work, with guidance, coaching, and structured assessments.
Minimum Requirements
To qualify, you must meet ALL of the following:
Education
- Grade 12 / Matric or equivalent (NQF Level 4)
- Matric completed within the last 5 years (2021–2025)
- Minimum 55% average in English and Maths or Maths Literacy
Employment Status
- Currently unemployed
- Must NOT have participated in any learnership before
Skills & Technical
- Advanced computer literacy
- Comfortable working with systems and data
Location Preference
- Applicants from West Rand surrounding areas will have an advantage
Inclusion
- Persons with disabilities are strongly encouraged to apply
Key Competencies Clover Is Looking For
Clover isn’t just hiring qualifications — they’re hiring potential and attitude.
Successful learners usually demonstrate:
- Proactiveness and action orientation
- Honesty and consistency
- High personal standards
- Strong interpersonal skills
- Commitment and motivation
- Team collaboration
- Customer-first mindset
- Clear and professional communication
- Basic numerical reasoning
These are workplace survival skills that employers across industries value.
Duties and Responsibilities (What You’ll Actually Do)
During the learnership, you will be trained to:
Customer Interaction
- Provide high-level customer service
- Handle inbound and outbound calls
- Resolve queries and complaints professionally
Order & Data Handling
- Capture and confirm customer orders accurately
- Process orders according to daily call lists
- Inform customers when accounts are on hold
Stakeholder Communication
- Liaise with internal teams regarding customer issues
- Communicate order-related challenges clearly
Sales Support
- Sell Clover and Principal products within customer ranges
- Offer additional products and explain promotions
- Highlight product features and special offers
Teamwork
- Support team members to achieve collective targets
- Participate actively in team meetings
- Contribute to visual management and shared responsibilities
These are real responsibilities, not simulated tasks.
What Qualification Will You Get?
By completing the programme successfully, you will earn:
- A nationally recognised NQF qualification
- Certified call centre and customer service experience
- A reference from Clover — a major employer
This combination makes you far more employable than most entry-level applicants.
How to Apply
- Prepare the following documents:
- Updated CV
- Certified copy of ID
- Certified copy of Matric certificate
- Proof of disability (if applicable)
- Use the Clover reference number: CLO260120-2
- Submit your application before 30 January 2026
Late or incomplete applications are usually not considered.
