Job Title: Chat Support Agents
Job Type: full-time
Salary: R8,200 per month
Job Location: Remote (South Africa)
Job Description for Remote Chat Agent
As a Chat Support Agent, you will play a critical role in delivering outstanding customer service through live chat platforms. Your primary responsibility will be to engage with customers, address their inquiries, resolve issues, and provide accurate information about our products and services. This role requires excellent written communication skills, strong problem-solving abilities, and the ability to handle multiple conversations simultaneously.
Responsibilities
Customer Interaction: Respond to customer inquiries via live chat promptly and professionally.
Issue Resolution: Diagnose and resolve customer issues, ensuring timely and effective solutions.
Information Provision: Offer accurate information regarding products, services, and company policies.
Documentation: Record and document interactions, feedback, and issues to enhance service quality and inform improvements.
Collaboration: Work with team members and other departments to address complex customer concerns and improve service processes.
Follow-Up: Perform follow-up tasks to ensure customer satisfaction and the resolution of their issues.
Qualifications
Education: High school grade 12 or equivalent required.
Experience: Prior experience in customer service or chat support is advantageous but not mandatory.
Skills: Strong written communication skills, attention to detail, and multitasking ability.
Technical Proficiency: Familiarity with chat support tools and CRM systems is a plus.
Problem-Solving: Basic technical knowledge and troubleshooting skills.
Skills
Communication: Exceptional written communication skills with a focus on clarity and professionalism.
Empathy: Ability to empathize with customers and address their concerns with patience and understanding.
Time Management: Efficiently manage multiple chat sessions and prioritize tasks effectively.
Technical Aptitude: Comfort with chat support platforms, CRM software, and basic troubleshooting techniques.
Working Hours
Full-time position with flexible shifts.
Must be available to work evenings, weekends, and public holidays as required.
Benefits
- Remote Work: Enjoy the flexibility of working from home.
- Training: Comprehensive onboarding and ongoing training to support your professional development.
- Incentives: Performance-based bonuses and incentives.
- Wellness Programs: Access to employee wellness programs and resources.
- Career Growth: Opportunities for advancement within the company.
Company Culture
- Supportive Environment: Work in a collaborative and supportive team atmosphere.
- Inclusivity: We value diversity and are committed to creating an inclusive workplace where everyone feels valued.
- Feedback: Regular feedback and performance reviews to help you grow and succeed.
How to Apply:
Interested candidates should submit their CV using the submit resume button below:
Before applying for this position you need to submit your online resume. Click the button below to continue.
OR submit your CV to lisajames@recruitlink.co.za
Application Deadline: September 05, 2024