Online Receptionist Certificate Course Introduction

Current Status

Not Enrolled

Price

Free

Get Started

Login to Enroll

courses Content

Expand All

1. Receptionist Overview 1 Topic | 1 Quiz

Expand

Lesson Content

0% Complete 0/1 Steps

1.1 Work Place and Salary of Receptionist

1. Receptionist Overview

2. How to Greet and Welcome Guest 2 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/2 Steps

2.1 Characteristics of a good Receptionist

2.2 Top 9 tips for greeting and welcoming guests

2. How to Greet and Welcome Guest

3. Procedure and Purpose of Meeting and Greeting Visitors 4 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/4 Steps

3.1 Reasons why individuals visit a business and their needs

3.2 How to Respond with Promptness and Courtesy to Visitors

3.3 Creating a favorable impression of oneself and the organization

3.4 Ensure compliance protocols when interacting with guests.

3. Procedure and Purpose of Meeting and Greeting Visitors

4. How to be a Kind Host to Guests 1 Topic | 1 Quiz

Expand

Lesson Content

0% Complete 0/1 Steps

4.1 7 tips on how to be a good host

4. How to be a Kind Host to Guests

5. Helping Maintain Workplace Security 5 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/5 Steps

5.1 How to deal with violence in the work place

5.2 How to identify a office creeper

5.3 Precautions you may take to keep yourself safe

5.4 Visitors and packages

5.5 What you can do to maintain safety

5. Helping Maintain Workplace Security

6. Receiving, Forwarding, and Screening Telephone Calls 4 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/4 Steps

6.1 How to check incoming calls

6.2 Why is it essential to answer the phone in a professional manner?

6.3 10 steps for practicing a professional telephone greeting

6.4 Other important factors to consider when answering the phone

6. Receiving, Forwarding, and Screening Telephone Calls

7. Making Appointments 3 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/3 Steps

7.1 How to use calendar’s and lists to make appointments

7.2 Scheduling Meetings

7.3 More ways to make appointments effectively

7. Making Appointments

8. Filing and Maintaining Documents and Records 4 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/4 Steps

8.1 Paper Filing Systems

8.2 Electronic Filing Techniques

8.3 Electronic Filing Techniques Part 2

8.4 Techniques for data entry process

8. Filing and Maintaining Documents and Records

9. Sorting and Distributing Mail 2 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/2 Steps

9.1 The system for distributing mails

9.2 Guide to distributing mails

9. Sorting and Distributing Mail

10. Performing Ad-Hoc Administrative Duties 1 Topic | 1 Quiz

Expand

Lesson Content

0% Complete 0/1 Steps

10.1 When can ad-hoc duties be required

10. Performing Ad-Hoc Administrative Duties

11. Assisting With Making Travel Plans 5 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/5 Steps

11.1 Communicate to build a successful experience

11.2 Have a point person for last-minute itinerary modifications

11.3 Always maintain a record of preferences

11.4 Create a detailed trip itinerary for your superior

11.5 Pay attention to the “extras”

11. Assisting With Making Travel Plans