Recognising a mental health crisis is important because it helps you provide quick support and get professional help if needed. A mental health crisis means a person’s emotions or behaviour suddenly become so difficult that they need urgent help to keep safe. This could happen to anyone, and knowing the signs can save lives.

People in a crisis may act differently from usual. They might feel very scared, confused, or unable to think clearly. Sometimes, they may talk about hurting themselves or others. It is important to spot these changes early and take action.
If you notice one or more of these signs, it is important to act fast. Stay calm and talk gently with the person. Show them you care and want to help. Avoid judging or arguing with them.
You can also ask simple questions like, “Are you feeling safe?” or “Do you want to talk about what’s happening?” This can help the person feel supported and understood. If the person says they want to harm themselves or others, do not leave them alone. Call for immediate help from a trusted adult, healthcare worker, or emergency services.
Knowing how to recognise a mental health crisis means you can keep someone safe until professional help arrives. Always remember that mental health crises are medical emergencies that need quick attention, just like physical injuries.
In South Africa, you can contact helplines like the South African Depression and Anxiety Group (SADAG) on 0800 21 22 23 for advice and support.
Live Scenario • Active Situation
You are a staff member dealing with Recognising a Mental Health Crisis during a live workplace situation.
There is no single perfect answer. Choose what you would do in this situation.