Cashier

Introduction to the Cashier Role

3 Topics | 1 Quiz

Overview of cashier responsibilities

Importance of accuracy and customer service

Basic retail environment and workplace expectations

Understanding the cashier role and environment

Handling Cash and Coins

3 Topics | 1 Quiz

Identifying South African currency notes and coins

Counting cash accurately and efficiently

Giving correct change to customers

Cash handling skills and techniques

Using Point of Sale (POS) Systems

3 Topics | 1 Quiz

Basics of POS system operation

Scanning items and processing sales

Handling payment types (cash, card, vouchers)

Operating POS systems and processing payments

Customer Service Essentials for Cashiers

3 Topics | 1 Quiz

Greeting and engaging customers politely

Managing difficult customer interactions

Providing efficient service under pressure

Customer service skills at the till

Retail Mathematics and Pricing

3 Topics | 1 Quiz

Basic math skills for cashiers

Understanding pricing labels and discounts

Calculating totals and tax correctly

Retail math and pricing comprehension

Handling Returns and Exchanges

3 Topics | 1 Quiz

Retail return policies overview

Processing returns and refunds

Managing exchanges and store credits

Processing returns and exchanges efficiently

Workplace Safety and Security for Cashiers

3 Topics | 1 Quiz

Cash handling security best practices

Recognising and preventing theft

Emergency procedures at retail stores

Safety and security practices for cashiers

Effective Communication at the Checkout

3 Topics | 1 Quiz

Clear verbal and non-verbal communication

Confirming transactions with customers

Using polite language during busy times

Communication skills for effective checkout service

Time Management and Organisation

3 Topics | 1 Quiz

Prioritising tasks during busy retail hours

Keeping the checkout area tidy and efficient

Balancing speed with accuracy

Time management and organisation at the till

Preparing for Cashier Job Success

3 Topics | 1 Quiz

Building confidence through practice

Resume tips for cashier job applications

Continuous skills improvement and learning

Preparing for a career as a cashier

Operating POS systems and processing payments

Cashier Using Point of Sale (POS) Systems Operating POS systems and processing payments

Operating POS systems and processing payments

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Question 1 of 5

1. Question
What is the first step when starting a transaction on a POS system?
- Log in with your ID or password
- Scan the first product barcode
- Enter the customer details
- Open the cash drawer
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Question 2 of 5

2. Question
How should you process a card payment at the POS system?
- Use the payment terminal to swipe or ins
- Count the cash received from the custome
- Enter the voucher code manually
- Print the receipt before payment
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Question 3 of 5

3. Question
What should you do if a payment is declined on the POS system?
- Inform the customer and ask for another
- Cancel the entire transaction immediatel
- Ignore the decline and process cash anyw
- Restart the POS system before retrying
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Question 4 of 5

4. Question
Why is accurate input important when using a POS system?
- It ensures correct prices and reduces mi
- It speeds up opening the cash drawer
- It automatically prints extra receipts
- It lets the customer scan items themselv
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Question 5 of 5

5. Question
What is a basic step to troubleshoot a POS system if items don’t scan?
- Enter the product code manually on the k
- Restart the whole store computer system
- Ask the customer to scan the item
- Remove and replace the entire barcode st
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