Guest Services Assistants

Job Description

As a guest services assistant, you will be responsible for providing friendly and professional support to guests to ensure a positive and comfortable experience. You will assist with enquiries, coordination, and service-related tasks within a hospitality environment.

Responsibilities

  • Greet and assist guests in a professional and welcoming manner
  • Respond to guest enquiries and provide accurate information
  • Assist with check-in, check-out, or booking support when required
  • Handle guest requests and coordinate with relevant departments
  • Maintain guest records and service documentation
  • Support front office or hospitality operations as needed
  • Follow guest service standards and hospitality procedures

Requirements

  • Grade 12 / Matric is required
  • Previous hospitality or customer service experience is an advantage but not required
  • Good communication and interpersonal skills
  • Professional appearance and positive attitude
  • Basic computer skills including email and data capturing
  • Ability to work flexible shifts including weekends and public holidays
  • Reliable, punctual, and professional
  • Professional Skills and Work Attributes
  • Ability to work efficiently in an office support environment
  • Strong attention to detail and organisational skills
  • Good communication and coordination abilities
  • Professional attitude with a willingness to assist
  • Ability to manage multiple tasks and meet deadlines
  • Work Environment and Conditions
  • This is a full-time position with standard office working hours
  • The role is office-based and supports administrative teams
  • Training and ongoing support will be provided
  • Performance is measured through accuracy, reliability, and task completion
  • Why This Role Offers Long-Term Value
  • This position provides experience in office administration and clerical support roles.
  • Guest services assistants develop transferable skills in organisation, communication, and administrative assistance that are valuable across many industries.
  • Closing Date: 26 May 2026
  • Reference Number: GSA-9685

Additional Job Details

  • Job Type: Full Time
  • Work Model: On Site
  • Location: Johannesburg, Cape Town, Durban
  • Country: South Africa
  • Salary: R8 900
  • Posted Date: 2026 04 16
  • Closing Date: 2026 05 26
  • Source: WP Job Manager Import

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