Guest Services Assistants

As a guest services assistant, you will be responsible for providing friendly and professional support to guests to ensure a positive and comfortable experience. You will assist with enquiries, coordination, and service-related tasks within a hospitality environment.

Greet and assist guests in a professional and welcoming manner
Respond to guest enquiries and provide accurate information
Assist with check-in, check-out, or booking support when required
Handle guest requests and coordinate with relevant departments
Maintain guest records and service documentation
Support front office or hospitality operations as needed
Follow guest service standards and hospitality procedures

Grade 12 / Matric is required
Previous hospitality or customer service experience is an advantage but not required
Good communication and interpersonal skills
Professional appearance and positive attitude
Basic computer skills including email and data capturing
Ability to work flexible shifts including weekends and public holidays
Reliable, punctual, and professional

Professional Skills and Work Attributes
Ability to work efficiently in an office support environment
Strong attention to detail and organisational skills
Good communication and coordination abilities
Professional attitude with a willingness to assist
Ability to manage multiple tasks and meet deadlines

Work Environment and Conditions
This is a full-time position with standard office working hours
The role is office-based and supports administrative teams
Training and ongoing support will be provided
Performance is measured through accuracy, reliability, and task completion

Why This Role Offers Long-Term Value
This position provides experience in office administration and clerical support roles.
Guest services assistants develop transferable skills in organisation, communication, and administrative assistance that are valuable across many industries.

Closing Date: 26 May 2026
Reference Number: GSA-9685