Recruit Link
Location: South Africa
Salary: R7 000 P/M
Job Type: Full-Time
Company Name: Recruit Link
Recruit Link is seeking front desk agents. You will be the first point of contact for arriving guests. You are responsible for providing friendly, efficient service to ensure an exceptional experience for all guests. Closing date for this position is 20 August 2024.
RESPONSIBILITIES:
- Greet guests upon arrival, check them in/out of the hotel following established procedures.
- Provide information about services, amenities, and local attractions.
- Process payments and manage guest accounts accurately.
- Respond promptly to guest inquiries, concerns, and complaints.
- Resolve issues effectively, escalating to management when necessary.
- Anticipate guest needs and personalize their experience.
- Handle reservations over the phone, online, and in-person.
- Ensure accurate room assignments based on guests’ preferences and availability.
- Maintain guest records and information confidentially and accurately.
- Complete daily paperwork and reports, including balancing transactions.
SKILLS AND QUALIFICATIONS:
- Grade 12 /Matric.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in computer systems and hotel software (e.g., PMS, reservation systems).
- Flexibility to work shifts, including evenings, weekends, and holidays.
CLOSING DATE: 20 AUGUST 2024
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