Sales Consultant

Introduction to Sales Consulting

3 Topics | 1 Quiz

Role and responsibilities of a sales consultant

Understanding the South African sales environment

Key skills for successful sales consulting

Fundamentals of Sales Consulting

Effective Communication Skills

3 Topics | 1 Quiz

Active listening techniques for sales

Verbal and nonverbal communication methods

Building rapport with clients

Communication Skills for Sales

Product Knowledge and Presentation

3 Topics | 1 Quiz

Understanding product features and benefits

Tailoring product information to client needs

Presenting products effectively

Mastering Product Presentation

Sales Techniques and Strategies

3 Topics | 1 Quiz

Consultative selling approach

Upselling and cross-selling basics

Closing sales effectively

Practical Sales Techniques

Customer Relationship Management

3 Topics | 1 Quiz

Importance of customer retention

Managing follow-ups and after-sales service

Using feedback to improve sales

Building Strong Customer Relationships

Retail Sales Environment

3 Topics | 1 Quiz

Understanding the retail floor setup

Role of merchandising in sales

Adhering to workplace policies and ethics

Operating in Retail Environment

Using Technology in Sales

3 Topics | 1 Quiz

Digital tools for sales tracking and CRM

Online sales channels in South Africa

Basic data recording and reporting

Technology Tools for Sales Consultants

Understanding Consumer Behaviour

3 Topics | 1 Quiz

Factors influencing purchasing decisions

Cultural and economic aspects in South Africa

Recognising different customer types

Consumer Behaviour Insights

Handling Objections and Negotiations

3 Topics | 1 Quiz

Common sales objections and responses

Negotiation techniques for beginners

Maintaining professionalism under pressure

Overcoming Objections and Negotiating

Career Development as a Sales Consultant

3 Topics | 1 Quiz

Setting goals for sales career growth

Continuous skills development and training

Exploring sales consultant career pathways in South Africa

Advancing Your Sales Career

Technology Tools for Sales Consultants

Sales Consultant Using Technology in Sales Technology Tools for Sales Consultants

Technology Tools for Sales Consultants

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Question 1 of 5

1. Question
Which CRM function helps store customer contact details?
- Storing customer information in one plac
- Sending bulk emails automatically
- Scheduling public holidays
- Tracking company profits only
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Question 2 of 5

2. Question
What is a key advantage of online sales platforms?
- Reach customers quickly and comfortably
- Only for large business sales
- Requires physical store visits
- Limits customer communication
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Question 3 of 5

3. Question
How can sales consultants keep accurate sales records?
- Using CRM systems and spreadsheets
- Relying on memory alone
- Writing notes on random papers
- Ignoring follow-up dates
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Question 4 of 5

4. Question
How does technology impact customer engagement?
- Provides right information when needed
- Forces face-to-face meetings
- Limits customer interaction
- Delays sales responses
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Question 5 of 5

5. Question
What is a common challenge of using technology in sales?
- Requires learning new digital tools
- Eliminates all work for consultants
- Guarantees instant sales success
- Stops all customer complaints
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