Online Business Fundamentals

Introduction to Business Fundamentals

3 Topics | 1 Quiz

What is Business? Key Concepts and Definitions

Overview of South African Business Environment

Benefits of Learning Business Fundamentals Online

Understanding Basic Business Concepts

Business Types and Structures

3 Topics | 1 Quiz

Common Business Types in South Africa: Sole Proprietorship to Corporations

Legal Business Structures and Their Implications

Choosing the Right Business Structure for Your Idea

Business Types and Structures

Business Planning Basics

3 Topics | 1 Quiz

Importance of a Business Plan for Entrepreneurs

Components of a Simple Business Plan

Setting Clear Goals and Objectives for Your Business

Foundations of Business Planning

Market Research and Customer Understanding

3 Topics | 1 Quiz

Understanding Your Target Market in South Africa

Methods of Conducting Basic Market Research

Analysing Customer Needs and Preferences

Market Research Essentials

Business Finance Fundamentals

3 Topics | 1 Quiz

Introduction to Basic Business Financial Concepts

Understanding Startup Costs and Budgeting

Managing Cash Flow for Beginners

Basic Business Finance Concepts

Marketing Basics for Small Businesses

3 Topics | 1 Quiz

Principles of Marketing and Brand Building

Using Social Media to Promote Your Business

Creating Simple Marketing Plans on a Budget

Marketing Fundamentals for Entrepreneurs

Sales and Customer Service

3 Topics | 1 Quiz

Basics of Effective Sales Techniques

Building Positive Customer Relationships

Handling Customer Complaints Professionally

Sales and Customer Interaction Skills

Operations and Legal Compliance

3 Topics | 1 Quiz

Daily Business Operations and Workflow

Licenses and Permits Required in South Africa

Basic Compliance and Record-Keeping Obligations

Business Operations and Legal Basics

Digital Tools for Business Efficiency

3 Topics | 1 Quiz

Overview of Essential Digital Tools for Small Businesses

Using Online Payment and Invoicing Software

Managing Business Communications Digitally

Digital Tools and Business Efficiency

Growing Your Business and Next Steps

3 Topics | 1 Quiz

Strategies for Small Business Growth in South Africa

Understanding the Importance of Networking and Partnerships

Planning Your Next Steps After Completing the Course

Business Growth and Future Planning

Sales and Customer Interaction Skills

Online Business Fundamentals Sales and Customer Service Sales and Customer Interaction Skills

Sales and Customer Interaction Skills

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Question 1 of 5

1. Question
What is the first step in the sales process?
- Know your product well
- Follow up after sale
- Close the sale quickly
- Offer discounts first
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Question 2 of 5

2. Question
Why is listening to customers important?
- Understand their needs fully
- Speak more than customers
- Ignore customer concerns
- Push products aggressively
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Question 3 of 5

3. Question
How can you build trust with clients?
- Explain product clearly
- Avoid honest communication
- Overpromise benefits
- Hide product details
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Question 4 of 5

4. Question
What is a good way to respond to complaints?
- Listen carefully and apologise
- Argue with the customer
- Ignore the complaint
- Blame others immediately
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Question 5 of 5

5. Question
What is a benefit of excellent customer service?
- Builds trust and loyalty
- Reduces product quality
- Limits customer contact
- Increases returns and refunds
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