1. Introduction to Call Centre Operations

Introduction to Call Centre Operations covers the basics of call centre operations and customer service. Students will learn about the definition and role of call centres, the technology and equipment used, and the importance of customer service in this environment. The lesson will introduce key performance metrics used to track and improve performance, providing students with a comprehensive understanding of the call centre industry. By the end of this lesson, students will have a solid foundation for their future career as a call centre agent, with the knowledge and skills needed to succeed in a fast-paced call centre environment. This lesson is crucial for anyone looking to start a career as a call centre agent, providing the foundation for future learning and growth in the industry.