School Secretary

Introduction to the Role of a School Secretary
3 Topics | 1 Quiz
Understanding the responsibilities of a school secretary
Key skills and personal qualities needed
Overview of the school environment and team
Basics of School Secretary Role
Effective Communication in School Administration
3 Topics | 1 Quiz
Professional phone and visitor communication
Written communication: letters, emails, and memos
Active listening and conflict resolution basics
Communication Skills for School Secretaries
Organising School Records and Files
3 Topics | 1 Quiz
Types of school records to manage
Filing systems and record-keeping methods
Maintaining confidentiality and security of records
School Records Management
Using Technology in School Secretary Duties
3 Topics | 1 Quiz
Basic office software applications for administration
Introduction to school management software
Digital communication tools and online calendars
Technology for School Secretaries
Scheduling and Event Coordination
3 Topics | 1 Quiz
Managing school calendars and appointments
Planning parent-teacher meetings and events
Coordinating with staff and external visitors
School Scheduling and Events
Financial and Administrative Support Tasks
3 Topics | 1 Quiz
Basic handling of school invoices and receipts
Ordering office and school supplies
Supporting payroll and attendance record-keeping
Financial and Admin Support Fundamentals
Customer Service and Relationship Management
3 Topics | 1 Quiz
Building positive relationships with parents and visitors
Handling enquiries and complaints effectively
Supporting school community inclusiveness
Customer Service in School Secretarial Role
Health, Safety, and Privacy in the School Office
3 Topics | 1 Quiz
Basic health and safety practices for office spaces
Ensuring privacy and confidentiality of personal data
Emergency protocols and school safety awareness
Health, Safety, and Privacy Basics
Time Management and Professional Growth
3 Topics | 1 Quiz
Prioritising daily administrative tasks
Setting achievable goals for work efficiency
Opportunities for continuing education and skills
Time Management and Career Development
Practical Application and Course Wrap-Up
3 Topics | 1 Quiz
Review of key skills and knowledge learned
Best practices for starting work as a school secretary
Preparing for certificate assessment and next steps
Course Summary and Practical Skills Check

Customer Service in School Secretarial Role

School Secretary Customer Service and Relationship Management Customer Service in School Secretarial Role

Customer Service in School Secretarial Role