Product Knowledge and Sales Techniques Quiz
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Question 1 of 9
1. Question
What is the significance of in-depth product knowledge for call center agents?
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Question 2 of 9
2. Question
Why is it essential for call center agents to make informed product recommendations?
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Question 3 of 9
3. Question
How do call center agents identify upsell opportunities effectively?
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Question 4 of 9
4. Question
What does cross-selling involve?
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Question 5 of 9
5. Question
How does upselling benefit customers?
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Question 6 of 9
6. Question
What is a persuasive technique used to create urgency in sales?
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Question 7 of 9
7. Question
What is the purpose of using social proof in persuasive communication?
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Question 8 of 9
8. Question
Why is it crucial for agents to adapt their sales pitch to customer needs?
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Question 9 of 9
9. Question
How can agents personalize solutions for customers?
