Administrative Assistant

Introduction to the Administrative Assistant Role
3 Topics | 1 Quiz
Understanding the role and responsibilities of an administrative assistant
Key skills required for administrative assistants
Overview of the South African workplace context for administrative assistants
Basics of the Administrative Assistant Role
Office Communication Skills
3 Topics | 1 Quiz
Effective verbal and written communication in administrative tasks
Telephone etiquette and front-desk communication
Using email professionally in the workplace
Office Communication Essentials
Organising Filing and Documentation
3 Topics | 1 Quiz
Filing systems and document organisation methods
Handling digital and paper documents securely
Maintaining records in compliance with workplace standards
Filing and Documentation Practices
Time Management and Planning
3 Topics | 1 Quiz
Prioritising tasks and managing daily work schedules
Using planners and calendars effectively
Techniques to avoid procrastination and meet deadlines
Time Management Skills
Basic Computer Skills for Administration
3 Topics | 1 Quiz
Introduction to common office software applications
Creating and managing documents using word processors
Basics of spreadsheets for administrative use
Computer Skills Fundamentals
Supporting Meetings and Events
3 Topics | 1 Quiz
Preparing agendas and minutes for meetings
Scheduling meetings and managing invitations
Coordinating small workplace events and logistics
Meeting and Event Support
Customer Service Basics for Administrative Assistants
3 Topics | 1 Quiz
Role of customer service in administrative tasks
Handling enquiries and resolving issues professionally
Maintaining a positive and helpful attitude with clients
Administrative Customer Service Skills
Basic Financial Administration
3 Topics | 1 Quiz
Understanding simple bookkeeping and invoicing
Managing petty cash and basic expenses
Recording transactions and preparing simple reports
Fundamentals of Financial Administration
Workplace Health and Safety Awareness
3 Topics | 1 Quiz
Basic health and safety practices in office environments
Identifying common hazards and reporting procedures
Emergency protocols and safe workplace behaviour
Health and Safety in the Office
Career Development and Workplace Skills
3 Topics | 1 Quiz
Building a professional image and work ethic
Setting career goals as an administrative assistant
Continuing education and skills improvement opportunities
Career Growth for Administrative Assistants

Administrative Customer Service Skills

Administrative Assistant Customer Service Basics for Administrative Assistants Administrative Customer Service Skills

Administrative Customer Service Skills