If your results are not being recorded or you are unable to access your Certificate,
This is usually an issue with your Browser;
Take these Steps:
- Reset Browser Cache
- Refresh Page
- Try with a different Browser
If you are experiencing issues accessing a course or viewing content we suggest the following;
- Reset Cache Data
- Refresh Page
- Try another Browser
In order to finish a Course you must Complete all Modules, Sections, Lessons, and must complete all Assessments with 80% or more.
Upon completing a course you will be directed to download your Certificate.
To check all of your Courses Progress Go to: Student Dashboard
Enable to following;
2) Check Firewall Blocking
Programs that can cause issues;
- ZoneAlarm firewalls
- Privoxy filtering proxy
Older browsers may also experience trouble loading CSS/HTML/PHP ensure your browser is Chrome or FireFox on a computer or Chrome on a Smartphone.
If you are receiving a CloudFlare error kindly wait 5-10 seconds and click refresh on the webpage, this will resolve the error.
For any other errors being displayed, send us a screenshot of the error using e-mail to firstname.lastname@example.org
Clearing Cache or related browsing data may hep resolve any loading issues you have with EduCourse or any other website.
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
For mobile devices please see instructions using Google or Bing and search “clear cache web data _Your Browser and Smartphone Name_”
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