Job Title: Retail Store Manager
Job Type: full-time
Salary: R12,000 per month
Job Location: Cape Town, Western Cape, 8000, South Africa
Job Summary:
The Retail Store Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales, and maintaining store standards. This role involves managing staff, inventory, and financial performance to achieve business objectives. The ideal candidate is a dynamic leader with strong retail management experience, excellent communication skills, and a passion for customer service.
Responsibilities:
Store Operations: Oversee the daily operations of the store, ensuring that everything runs smoothly and efficiently.
Sales Management: Develop and implement strategies to achieve sales targets, increase revenue, and maximize profitability.
Staff Management: Recruit, train, and manage store staff, ensuring they provide excellent customer service and meet performance standards.
Customer Service: Maintain a high level of customer satisfaction by addressing customer needs, handling complaints, and ensuring a positive shopping experience.
Inventory Management: Monitor stock levels, place orders, and ensure that the store is well-stocked with the right products at the right time.
Merchandising: Ensure that products are displayed attractively and according to company guidelines to enhance customer appeal and maximize sales.
Financial Management: Monitor and control store expenses, manage the store budget, and ensure accurate cash handling and banking procedures.
Compliance: Ensure that the store complies with all company policies, procedures, and legal regulations, including health and safety standards.
Reporting: Prepare regular reports on sales performance, customer feedback, and other key metrics for senior management.
Marketing and Promotions: Implement local marketing initiatives and promotions to attract customers and drive sales.
Loss Prevention: Implement and maintain loss prevention strategies to minimize theft and shrinkage.
Community Engagement: Build and maintain positive relationships with the local community and customers.
Qualifications:
Education: Grade 12.
Experience: Minimum of 3 years of experience in retail management, with a proven track record of achieving sales targets and managing a team.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in retail management software and Microsoft Office Suite.
Strong problem-solving and decision-making abilities.
Ability to analyze sales data and develop effective sales strategies.
Customer-focused with a passion for delivering excellent service.
Organizational and time management skills to handle multiple tasks and priorities.
Preferred Qualifications:
Industry Experience: Experience in a specific retail sector (e.g., fashion, electronics, groceries) can be advantageous.
Sales Training: Formal training in sales techniques or customer service is a plus.
Behavioral Competencies:
Leadership: Inspires and motivates the team to achieve store goals and deliver excellent customer service.
Accountability: Takes ownership of store performance and is committed to achieving business objectives.
Flexibility: Able to adapt to changing business needs and work schedules, including weekends and holidays.
Integrity: Maintains high ethical standards and ensures the store operates with transparency and honesty.
How to Apply:
Interested candidates should submit their CV using the submit resume button below:
Before applying for this position you need to submit your online resume. Click the button below to continue.
OR submit your CV to lisajames@recruitlink.co.za
Application Deadline: October 03, 2024