Simone Menezes

P R O F I L E

I am a professional, detail-orientated office manager with 15+ years’ experience in administration, providing support in procurement, sales and factory workshop, and to up to 30 staff members. I maintain an executive level of support to customers and suppliers.

I am driven and motivated to help organizations thrive.

During the 10 years I devoted to my previous employer I held various posts.  During my last four years I held three positions simultaneously, and with that I prove to possess strong multi-tasking skills, with ability to concurrently manage various projects and schedules.

During the Covid-19 lockdown, I started working remotely from home.

Unfortunately, I was retrenched in August 2020 due to restructuring of the company.

I am currently employed as a Virtual Assistant for an American-based Virtual Assistant company and I work Eastern Standard Time.

P R O F E S S I O N A L   E X P E R I E N C E

VIRTUAL ADMINISTRATIVE ASSISTANT

ChatterBoss | USA | October 2020 – Present
I am a virtual admin assistant for a company based in USA that provides admin support remotely to entrepreneurs, as well as a variety of small and medium sized businesses.  In the short time I’ve been with ChatterBoss, I have learnt many new programs and applications which has helped broaden my knowledge and skillset. I have supported clients in a variety of fields.

Below are a few of the programs and tasks I have been working on:

·         Google Suite

·         DocuSign and EverSign

·         Quickbooks

·         1Password and LastPass

·         Internet research

·         Email management: Outlook, Gmail

·         Calendar management: Outlook, Gmail, Calendly

·         Proof-reading

·         Data capturing

·         Transcription on Otter.ai & Headliner

·         Project management: Monday.com, Asana, and Trello

·         Canva: create social media posts; flyers and business cards

·         Social media scheduling, and management, through Buffer & Hootsuite

·         Website updates

·         Communication on Slack chat and Voxer

·         Zoom meetings

I have a love for constant learning.

With each client, the task is different and therefore a new challenge.  When I am assigned to a new task, I will receive training if it is on a package or app that I am not familiar with yet.

P R O F E S S I O N A L   E X P E R I E N C E

PROCUREMENT ASSISTANT / SALES ADMINISTRATOR / WORKSHOP ADMINISTRATOR

Xylem Water Solutions | Montague Gardens | August 2010 – July 2020
I have held various positions over 10 years within this international company. Previously, ITT Water & Wastewater. Manufacturing of industrial pumps within the treatment of water technology.

·         Experience with iScala Business Management Software, Citrix Systems and Crystal Reporting

Procurement – Supplier liaison

Obtaining quotes from suppliers
Processing of purchase orders
Processing of supplier invoices
Liaising with receivables in the stores and workshop
Obtaining information from new suppliers to be screened and approved as vendors
Daily entries on purchase ledgers
Monthly reporting to the procurement manager
Purchasing of stationery and cleaning materials
Sales Admin – Customer liaison

Receiving quotes from salesmen to load orders
Stock transfers between various branches
Assisting the debtor’s department with invoicing
Daily, weekly and monthly reporting to the supply chain manager
Workshop Admin

Processing of pump assemblies online
Generating files for repairs/maintenance, servicing and assemblies
I have also completed various internal online training programs focusing mainly on customer service and internet safety.

I was also the team leader for our Watermark Volunteer Program within our company.  My duty is this regard would be to organize volunteer programs in less fortunate communities around being water smart.

BRANCH ADMINISTRATOR

Sigma Konsult |Table View | Jan 2009 – July 2010

Previously Willowbhy & Braithwaite Life

I was the administrative assistant to four financial brokers, which offered a variety of products in Life, Investment and Retirement planning.

Submitting of client applications to insurance companies & loading paperwork to Astute
Managing of all client contracts
Experience with Astute
Liaise with clients & insurance companies
Capturing and maintaining of clients on the database
Computer Literate: Experience with Microsoft Word, Excel and Outlook mostly
Manage diaries of Brokers
Attend to personal errands in order to create time for the Broker
Filing
Manage switchboard and screen calls & emails

Postage and office account reconciliation
Upkeep of office stationery
Control of Petty cash
All general administrative tasks
OFFICE ADMINISTRATOR
BHI Fleet Management | Montague Gardens | Apr 2008 – Dec 2008

I was the branch administrator for this fleet management company, which specialized in sales, installation, maintenance and tracking.

Manage switchboard
Experience in Acc Pac – invoicing & inventory control
Experience with Fleet Manager Online and Database FM8 software application
Website management
Experience with Microsoft Word, Excel and Outlook
Writing out company cheques
Typing of Quotations
Debt Collection
Banking
Postal and Courier Liaison
Diary management and travel arrangements
Control of Petty cash
Stock control and entry
Communication with customers, national suppliers and subcontractors
Customer liaison and generate additional sales
Manage diaries of Managing Director and Technicians
All general administrative tasks
Upkeep of office stationery
FRONT OFFICE RECEPTIONIST
Provincial Pumps (PTY) LTD | Montague Gardens | Apr 2004 – Mar 2008

Provincial Pumps was a manufacturer, importer and distributor of industrial pumps. I held the position as front office receptionist.

Receive and manage clients
Manage switchboard, transfer calls, handle telephone queries, take messages
Provide information, answer queries and direct visitors to the correct person/department
Type a variety of forms including quotations, letters, reports, memo’s and cash invoices
Receive and distribute mail
Organize and maintain office files and record
Manage diaries of sales and workshop
 

After matriculating, I spent a year studying early childcare and development, and therefore my work experience between the years of 1998 and 2003 is all childcare related.  Over these five years I held positions as a daycare teacher, pre-school teacher (Gr R) and Au Pair.