Shakira Ryklief
CURRICULUM VITAE
OF
SHAKIRA RYKLIEF
Personal Details
Name : Shakira
Surname : Ryklief
ID Number : 9201080177087
Nationality : South Africa
Employment Status : Employed
Gender : Female
Address : 53 Rosa Hope Crescent
New Woodlans
Mitchells Plain
7784
Contact Details : 0680773826
kira.ryklief@gmail.com
Language : English – Read, Write, Speak
Afrikaans – Read, Write, Speak
Special Achievements : Passed Grade 12-2009
Enrolled Auxiliary Nurse-2011
Drivers License : Code 8
Computer Experience
GENERAL COMPUTER SKILLS
• Microsoft Word
• Microsoft Excel
• SAP
• Microsoft Outlook
• Internet
• Twak
Secondary Education
School Attended : Emil Weder High School
Qualification : Grade 12
Year Completed : 2009
Subjects : Afrikaans
English
Mathematics
Life Orientation
Geography
Life Science
Physical Science
Tertiary Education
Institution : WESTERN CAPE COLLEGE OF NURSING
Qualification Obtained : Certificate in Enrolled Auxiliary Nurse
Start Date : January 2010
End Date : December 2011
Still Studying : No
Completed : Yes
Institution : FALSE BAY COLLEGE
Qualification Obtained : Certificate in Professional Cookery
Start Date : January 2012
End Date : June 2013
Still Studying : No
Completed : Yes
Employment History
Company Name : Better2Know
Industry : Health
Position : Deputy Manager
Type of Position : Full Time Perm
Position Employment Dates : March 2018 to current position
Reason for Leaving : N/A
Duties:
• Assisting Manager
• Facilitate Meetings
• Provide coaching, motivate, and train staff
• Track and Monitor productivity
• I specialise in STI/HIV – discuss symptoms and suitable tests
• Discussing patients’ test results and advising accordingly
• Ensuring data entries are correct
• Show empathy when talking to patients
• Dealing with all inbound customer /patient enquiries including complaints
• Manage the booking team/complaint/result phone line
• Responding to online web chat
• Selling STI testing services to patients
• Booking patients into centers for appointments
• Providing an excellent patient service
• Suggesting improvements to tests, services, and systems
• Fulfilling company and patient needs and requests
• Support International Expansion
• Directing patients to pathologies and clinics
• Processing payments from different currencies
• Arranging bookings within different country time zones
• Responding to patients and clinics via call, email, or text
Company Name : WNS
Industry : Call Centre / Contact Centre
Position : Customer Service Advisor
Type of Position : Full Time Perm
Position Employment Dates : May 2015 to March 2018
Reason for Leaving : Better Prospects
Duties:
• Working on the British Gas Business campaign
• Servicing the UK market
• Handling all corporate queries and resolving effectively
• Answering all incoming calls and emails offered
• Managing inbound KPI’s daily, weekly, and monthly
• Responsible for managing adherence and absence
• Liaising with clients on a daily and delivering excellent customer service
• Dealing with customer queries and billing complaints and resolving effectively
• Building and maintaining customer relationships
• Processing all work on the SAP-in house billing system and KANA-in house email/correspondence system
August 2014 to May 2015:
During this time, I had the opportunity to be a stay at home mom.
Company Name : SERCO
Industry : Call Centre / Contact Centre
Position : Customer Service Advisor
Type of Position : Full Time Perm
Position Employment Dates : June 2013 to August 2014
Reason for Leaving : Family responsibilities, difficult pregnancy
Duties:
• Servicing the UK market
• Working on the online shopping campaign
• Responsible for handling all delivery queries and resolving effectively and scheduling collections
• Answering all incoming calls
• Managing inbound KPI’s daily, weekly and monthly
• Managing absence and adherence Liaising with clients on a daily basis and delivering excellent customer service
• Dealing with customer queries and billing complaints and resolving effectively
• Building and maintaining customer relationships
January 2012 to May 2013:
During this time, I was concentrating on my tertiary education, I was also employed with The Body Shop, from December 2012 – May 2013.
Company Name : WESTERN CAPE COLLEGE OF NURSING
Industry : Education
Position : Enrolled Auxillary Nurse
Type of Position : Full Time Perm
Position Employment Dates : January 2010 to December 2011
Reason for Leaving : Practical experience
Duties:
• I was based at the Groote Schuur Hospital for a period of 6 months, within the surgical ward and within the Red Cross Hospital for children for a period of 1 month.
• Reporting to the Senior Sister on a daily basis
• Responsible for washing, feeding and caring for patients
• Monitor all vital signs
• Bed pan assistance
• Handling patient queries and resolving effectively
• Successful obtained training relating to wound dressing
• Ensuring safety and hygiene standards are met
• Conducting HIV testing
• Discussing HIV symptoms with patients
• Assisting HIV patients in all general nursing functions, whilst maintaining confidentiality, safety on behalf of patients and oneself
• Responsible for explaining the testing process
• Discussing preventative measures
Reference
Employer : The Body Shop
Reference : Sharon
Contact Detail : 021 421 7521
Employer : SERCO
Reference : Sharday
Contact Detail : 076 661 7795
Employer : WNS
Reference : Gerald Mbukulwa
Contact Detail : 061 459 2793
Employer : Better2Know
Reference : Samantha
Contact Detail : 074 659 1275
To contact this candidate email kira.ryklief@gmail.com
