Rachel Ramodiki
Good day ,
I have recently learnt about the available vacancy and I am writing to express my interest in this position within the organization . I believe that my education and employment background are appropriate for the position.
I am an ambitious 27 year old female who is prepared to achieve the desired goals of the job description. I would describe myself as a hard working, self-motivated, goal oriented, innovative individual who is always looking for a challenge to enhance my skills and knowledge.
I love to interact with other people and adapt easily to different kinds of environments. I have excellent communication, administration and customer service skills. I am able to work well under pressure and unsupervised and I am fluent in the following languages : English, IsiZulu and Sesotho (reading, writing and speaking of the languages).
Attached is a copy of my resume, which more fully details my qualifications for the position.
I look forward to talking with you regarding the opportunities within the company and if there is any further information you would like for me to provide for you regarding my background or qualification feel free to contact me.
Thank you very kindly for your consideration.
Sincerely,
RR Ramodiki
Skills
- Administrative
- communication
- customer support
Education
- 2011
Matric at Edenglen High school
- 2012
Call Centre Operations at Emmaculate Training Academy
Certificate
Experience
- 08/2011-09/2012
Receptionist at P. B Marketing
Meet and greet all walk in clients
· General office administration
· Take incoming calls and direct to relevant party
· Order office material
· Maintaining reception area
- 10/2012-07/2015
Debt Collection Consultant at Shapiro Shaik Defries and Associates
Call debtors on behalf of clients
· Track payment portfolio
· Reach daily , weekly and monthly KPI
· Educate debtors on benefits and consequences of
payments towards account· Create payment portfolio
· Trace debtors and update personal details on record
. General accounts administration
- 01/2016-03/2017
Brand Ambassador at The Creative Counsel
· Educate the consumer on new brands and current
brands· Make sales
· Collect information on how to make the product better
- 05/2017-07/2017
Debt Collection Consultant (Temp Position) at T. S Legal Services
Call debtors on behalf of clients
· Track payment portfolio
· Reach daily , weekly and monthly KPI
· Educate debtors on benefits and consequences of
payments towards account· Create payment portfolio
· Trace debtors and update personal details on record
. Set up meetings between home owners and Municipal officals for indigent renewals /payment arrangement on overdue accounts
- 01/2018-06/2018
Sales Consultant (International Campaigns) at TeleDirect
. Call international local businesses and sell them a
marketing program that links local brands to national
brands
. General accounts management. Liase between local businesses and marketing teams
· As 2-I-C I was responsible for the recording of absenteeism
of team members and assisting team leader in their absence· Coaching for QA calls
· Assistance with recruitment of new agents and training
. Complying to KPI requirements
- 09/2018-05/2019
Customer care Consultant at Merchants SA
Makro Business Unit
· Answer all store calls- nationally
· Place orders for customers telephonically
· Trace orders for customers online
· Liase with courier companies on behalf of customers
· Cancel or Refund orders on behalf of customers
· Liase with customers on behalf of Business unit
. General order administrations
Cell C Business Unit
· Answer all incoming calls for prepaid unit
· Purchase data / airtime / bundles on behalf of
customers· Log queries for Tech and Post Paid customers
. Account management
- 11/2019-02/2021
Credit Controller at Istogen Capcorp
. Recieve all incoming calls
. Tracing accounts
. Unlocking and locking of lines
. Creating arrangements and monitoring of accounts
. Comply with KPI targets
. Creating payment profiles
. Attending to and logging quries
. Collecting on outstanding bills
. General accounts administration
To contact this candidate email rachelramodiki2017@gmail.com
