Nuraan Luckan
BIOGRAPHICAL DETAILS
Surname: Luckan Name: Nuraan
Identity no.: 8703130223085 Nationality: South African
Address: 50 Pinehurst Rd Telephone no.: 0818016813/ 0711065120
Kenwyn
7780
Email Address: nuraan.luckan@gmail.com / nuraan.luckan@yahoo.com
Date of Birth: 13 March 1987 Sex: Female
Health: Excellent Languages: English, Afrikaans
Marital Status: Divorced Dependents: Three
Drivers License: None Criminal Offences: None
EDUCATION
High school attended: Livingstone High School (2000 – 2004)
Subjects: English HG, Afrikaans HG, Mathematics SG, Biology HG,
Physical Science HG, Art HG
AWARDS, ACHIEVEMENTS AND QUALIFICATIONS
Art HG certificate in Grade 8 (2000)
Art HG certificate in Grade 9 (2001)
Conscientiousness in English in Grade 10 (2002)
Mathematics SG certificate in Grade 12 (2004)
Completed a 2 year basic computer course at Computer Fundis (1998 and 1999)
Attended a Fashion Designing and Interior Designing workshop at Cape Peninsula University of Technology (2004)
Attended a 3 day Leadership Camp at Eduventure (2001)
Computer literate in Windows, MS Word, MS Excel, MS Outlook, email and internet, partly literate in MS PowerPoint.
Studied Fashion at Cape Peninsula University of Technology (CPUT) – 2004 (incomplete)
Part time promotional and marketing work for Isilumko (2003-2006).
Authored and published a book “The Life Of Lisa” (2012)
Completed a “Leadership Skills in Business” course through Alison (2012).
Completed a Diploma in Business Management and Entrepreneurship through Alison (2012).
Completed a Diploma in Excel through Shaw Academy (October 2015).
Completed a Diploma in Digital Marketing through Shaw Academy (November 2015)
Completed a Diploma in Personal Nutrition through Shaw Academy (April 2016).
Comlleted a Diploma in Beauty and Skincare through Shaw Academy (May 2016).
Completed a Diploma in Photography through Shaw Academy (July 2016).
Completed a Diploma in Cookery through Shaw Academy (July 2016).
Founder and owner of online stores for ladies clothing (Nunus’ Niche) and plus size ladies clothing (Nunu’s Nuance).
Partner, Head Decorator, Head Baker, Marketing and Advertising, Client Relations and Admin at 3 Sisters: Cakes, Entertainment and Events.
Employee of the Month at Finserve Accounting – April 2019 and October 2019
WORK EXPERIENCE
Company Name: Skint Clothing
Duration: 7 months (November 2004 – May 2005)
Position: Sales assistant
Reason for leaving: Better prospects
Duties: Pricing and recording data; Working the till; Stock taking; Assisting customers; Filing; Displaying clothing and accessories.
Company Name: Bondi Blu
Duration: 11 months (July 2005 – June 2006)
Position: Sales assistant
Reason for leaving: Better prospects
Duties: Pricing and recording data; Working the till; Stock taking; Assisting customers; Filing.
Company Name: Merchants – A Dimension Data Company
Duration: November 2006 – October 2010
Position: Customer Service Consultant
Reason for leaving: Better prospects
Duties: Multi skilled; Coaching, motivating, guiding and training individuals and teams; Handling escalations; Managing and supervising teams; Answering inbound calls from existing and new customers; Respond to customers emails; Resolving customer queries within allocated time frame; Liaising with UK stores; Data Capturing of accurate information; Providing customers with product information; Providing customers with store facilities and policies; Dealing with gift card queries and information; Emailing documents (COSHH sheets and Dietary lists); Delegating workload to staff; Ensuring service level is met; Re-direct calls (Switchboard); Searching for data and statistics and creating reports; Filing relevant documents; Assisting colleagues; Completing electronic timesheet on a daily basis; Refund audits (ensuring data is correct); Managing and resolving follow ups within a time frame; Basic reception duties – answering calls, assisting visitors, meeting room bookings, etc. (October 2009 to February 2010); Making outbound calls and completing follow ups.
Company Name: Amazon.com (and CreateSpace)
Duration: November 2010 – July 2011 (CreateSpace since August 2011-April 2013)
Position: Customer Service Consultant
Reason for leaving: Better prospects
Duties: Multi skilled; Coaching, motivating, guiding and training individuals and teams; Handling escalations; Answering incoming calls, resolving issues and assisting customers; Sending emails; Providing product and service information; Researching information; Liaising with other departments; Capturing correct and detailed data; Capturing and collating timesheets; Assisting new hires with product knowledge and research; Doing coaching and side by sides; Assisting members with complex issues (such as royalty payments, formatting files, troubleshooting, etc.); Simplifying processes and improving agent performance, Provide support and product knowledge to agents, team leaders and managers; Ensure SLA is made; Manage and develop own performance; Coaching and one on ones; Analyzing information.
Company name: Herbalife CPT
Duration: June 2013 – April 2015
Position: Distributor Services Consultant
Reason for leaving: Better prospects
Duties: Placing distributor orders; Capturing and applying payments to orders; Distributor and customer queries and complaints (face to face, via email and via phone); Filing; Banking and recons; Assisting with calls via Contact Centre (distributor orders and queries); Admin work; Daily log sheets; Problem order reports; Picking, checking and packing orders; Warehouse statistics.
Company: Smart Laser
Duration: 1 month contract (May 2015)
Position: Admin/PA
Duties: Filing and organizing; Meeting scheduling and minute taking; Diary management; Banking, recons and payments; Admin; Wages; Emails; Basic Human Resource functions (staff contracts, leave, etc.); Research.
Company: Webhelp
Duration: February 2016 until January 2018
Position: Customer Service Advisor
Duties: Placing orders; Processing card payments; Customer enquiries; Customer service; Sales; Product and service information; Research; Liaising with other departments; Transferring calls.
Company: Footgear
Duration: February 2018 until October 2018
Position: Assistant Store Manager/ Administrative Manager
Duties: Managing sales, staff and stock; Dealing with customer queries and complaints; Managing receiving and dispatching of stock; Creating proposals to improve business processes and procedures; Managing HR and payroll related matters; Compiling reports, Creating staff daily and monthly planners; All administration; Cash desk procedures; Capturing data; Composing emails; Managing store lay byes and set asides; Conducting interviews and staff contracts; Staff budgets, sales analysis and performances; Adhering to deadlines; Driving staff to reach store budget and individual budgets; Motivating staff; Managing staff related matters; Conducting staff meetings, Training; Customer Service and Sales.; Merchandising and replenishing of stock, Marketing; Biometrics reporting; etc.
Company: Finserve Accounting
Duration: February 2019 until current
Position: Client Liaison Officer for Companies
Duties: Administration; Responding to client and directors emails and calls; Data capturing; Printing; Scanning; Updating workflows; Collecting and compiling supporting documentation for the preparation of Value Added Tax (VAT) and Monthly Processing clients, Annual Financial Statements and Management Accounts; Company and Intellectual Property Commission (CIPC) amendments; CIPC Annual Return submissions, CIPC New company registrations; Company letters; Resolutions; Share Certificates; South African Revenue Services (SARS) compliance checks and Tax Clearance Certificates; Uploading documents; Client interactions; Creating and keeping client folders up to date with important company documentation, supporting documentation and client correspondence; Daily log sheets; Weekly report of completed tasks; Client follow ups regarding VAT and Provisional Tax deadlines, workings and payments; Providing clients with information and documentation required for bond applications, etc. such as Balance Sheets; SARS e-Filing registrations and Tax Type requests; Occasional credits and debits capturing, New monthly retainer sales; Adhoc sales; New client proposals and Take-On procedures; logging quotations, Liaising with other departments and financial institutions regarding clients’ portfolios.
POSITIVE POINTS
I am focused, efficient, hardworking, proactive, resourceful, confident, motivated, dedicated, independent, organized, responsible, determined, ambitious, knowledgeable, multi-skilled, experienced, creative, observant, helpful, adaptable, honest, straight forward, artistic, team player, fast learner, good listener, trustworthy, enthusiastic, understanding, a quick thinker, problem solver, communicate well with others and can deliver results. I can prioritize very well and have good time management skills. I am extremely versatile and can be utilized in various departments and roles.
REFERENCES
Skint (no longer in existence)
Bondi Blu
Shaamielah Olsen
Assistant Manager
(c) 0839763151
Merchants
Shirene Arendse Demecia Pearce
Team Manager Team/ Operations Manager/ Head of Operations Manager
(c) 0729828891 (c) 0826578860/ (o) 021 410 1919
Amazon.com – 0214670104
Sam Joynt Gary Lombard Brenda Zuma
Operations Manager Customer Service Manager Team Lead
(c) 0825295854 (c) 0845181050 (c) 082 973 6447
Herbalife CPT
Mike Laubscher
Supervisor
0745893599
Smart Laser
Mehboob Kamaloodien Bazan
Owner
0824511731
Webhelp
Celeste Tsolo (manager)
0827393356/ 0825710282
Footgear
Ashton Lawrence (store manager/area manager)
060 705 5475
Finserve Accounting
Jody Dryden (Director)
083 322 4594
Jameel Dalvi (Managing Director)
072 287 8768
To contact this candidate email nuraan.luckan@gmail.com
