Irma McNeilage

IRMA MCNEILAGE
SUMMARY
I am an experienced Receptionist with a demonstrated
history of working in the medical practice industry.
Multifaceted with an extensive background in a variety of
office administration duties. Proficient in all Microsoft Office
applications. Detail-oriented individual with the ability to
multi-task. Offering 11+ years of proven customer service
skills and the ability to execute all tasks with high level of
accuracy, discretion and professionalism.
EXPERIENCE
Virtual Office Assistant
Summerstrand Optometrists
09/2021 – Currently Gqeberha, South Africa
▪ Manage the daily running of the account
• Be the primary point of contact with customers
• Help customers through email, phone, screen-share and in
person meetings
• Ensuring timely and accurate delivery to meet customer
needs and aims
• Administrative Support to new practise
Receptionist
Summerstrand Optometrists
06/2010 – 08/2021 Gqeberha, South Africa
▪ Schedule appointments for patients in a timely manner.
▪ Answer over 15 phone calls a day at the small but busy
practise.
▪ Check in at least 10 patients each day and often work with
three or four people at a time
▪ Update calendars and schedule meetings
▪ Perform Administrative duties such as invoicing,
quotations, ordering of stock, correspondence with clients,
suppliers via email, etc.
Office Administrator
Party Design Eastern Cape CC
03/2009 – 05/2010 Gqeberha, South Africa
Performed diversified secretarial duties including, but not
limited to:
▪ Scheduling appointments, greeting clients, maintaining
files and filing systems
▪ Bookkeeping and budgeting procedures for the company
▪ Create and update records and databases with personnel,
financial and other data
▪ Track stocks of office supplies and place orders when
necessary
▪ Submit timely reports and prepare presentations as
assigned
▪ Assist colleagues whenever necessary
LANGUAGES
English
Native
Afrikaans
Native
EDUCATION
Matriculated
High School Sand du Plessis
~ 1982 – 1986
ND Beauty Technology
Technicon of the Free State
~ 12/1989
PASSIONS
T Reading
* Walking, outdoors
X Movies