BRANDON LEE PILLAY
50 Canary Street
Kharwarstan Chatsworth
4092
________________________________________________________________________________
PERSONAL DETAILS
Name : Brandon Lee
Surname : Pillay
Date of Birth : 20 February 1990
Identity Number : 9002205234088
Home Language : English
Fluent Language : English
Nationality : South African
Marital Status : Single
Dependents : None
Driver’s License : Code 8
Health : Excellent
Cell Number : 0621511499
Email Address : pillaybrandonlee5@gmail.com
EDUCATION AND QUALIFICATIONS
SCHOOL
Highest Standard Passed : Matric (Exemption)
Year Passed : 2007
School Attended : Witterklip Secondary School
Subjects : English, Afrikaans, Biology,
Business Economics, Geography, Hotel keeping and catering
CURRENT QUALIFICATION
Qualification : Ground Training with Cabin Crew
Year of Completion : 2009
Institution : Sky Aviation Academy
Subjects Passed : Air Transportation
Airline Customer Service
Airport Customer Service
Airport Operations
Cabin Crew : Sept Training
Wet Ditching
Dangerous Goods
Aviation Medicine
Licensed Cabin Crew
Qualified Facilitator, Assessor awaiting Moderator – (Sor)
WORK EXPERIENCE
PREVIOUS EMPLOYMENT
Employer : Comair
Duration : February 2010 to June 2012
Position : Customer Service Agent
Duties and Responsibilities:
Dealing with passenger enquires about flight departures and arrivals.
Identifying if correct passenger is matched to ticket issued.
Checking passengers and allocating of seat numbers.
Checking Ticket is correct to Destination
Providing boarding passes and luggage labels
Ensuring baggage is packed according to Airline and CAA Regulations.
Checking ticket is paid for in full.
Weighing baggage and collecting any excess weight charges.
Taking care of special needs passengers and unaccompanied children.
Calming and reassuring nervous passengers
Ramp Supervisor 3IC – To manage and control the Boarding and Disembarkation of passengers once the aircraft is docked at the gate.
Managing a total 15 to25 staff at the boarding gates.
Checking correct passengers are boarding the correct flights.
Answering any questions from the Flight Crew
Employer : British Airways
Duration : June 2012 to June 2014
Position : Cabin Crew
Duties and Responsibilities
Greeting passengers as they board and exit the plane
Showing passengers to their seats and providing special attention to certain passengers, such as elderly and disabled and unaccompanied children.
Serving meals and refreshments
Checking the condition and provision of emergency equipment and information of passengers
Demonstrating emergency equipment and safety procedures
Administering first aid
Dealing with emergencies
Selling duty free commercial goods and pursuing sales targets
Producing written flight reports after completing a journey.
Being able to deal with all different passengers in a diplomatically way
Excellent communication skills
Able to make decisions quick and fast
Addressing and dealing with passenger conflict
Employer : City Transformation Community Centre
Duration : October 2014 to December 2014
Position : Administrator
Duties and Responsibilities
General administrative duties
Filing
Taking minutes for meetings
Performing cash payments to volunteers
Ensuring all equipment is functional
Employer : Medscheme Pty (Ltd)
Duration : 01 February 2016 to June 2017
Position : Call Centre Agent
Duties and Responsibilities:
Work in an inbound call centre for Health Care Professionals
I work in a multi-skilled environment, providing and assisting Providers with account queries and reconciliation and email queries from time to time as business requires we assist with member-related calls and deal with member internet education calls.
The Hcp centre allows me to be exposed to all schemes across all options administered by Medscheme.
Currently, I am multi-skilled to do both call centre and Administrative Support queries.
I ensure that the information being provided is to the standards of Medscheme rules and Regulations.
I ensure that all queries and assigned to the correct department and feedback given to the provider.
I can attach faxes and reverse and reprocess claims.
My experience as a call centre includes:
– All specialist related queries
– Internet-related queries
-Medicine queries
-Gp Queries
-Dental Queries
– Having a workable knowledge with all network-related to practice, Pmb queries, and process, and optical related queries.
Employer : Home from Home Luxury Apartments
Duration : 07 March 2019 -23 September 2019
Position : Airbnb Consultant/ Portfolio Manager/
Reservations Agent
Duties and Responsibilities:
Dealing with guest complaints
Dealing with all incoming inquiries regarding accommodation availability, rates, etc, as well as taking, processing, and confirming these reservations
Dealing with all written correspondence or communications with to the above
Furnishing all relevant Guest with the necessary confirmation letters and Pro-forma invoices
Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on the system
Maintaining Guest History records
Processes advance deposits on reservations
Prepare expected arrival and departure list for Front of House
Assisting Guest with Ad Hoc duties
Running End of Day
Filling the Cash Ups
Training new Staff
Managing Online Travel Agents
Monitoring Provisional & Confirm Bookings
Daily invoicing
Employer : Raising the Bar Training Academy
Duration : 23 March 2020 to Current
Position : Facilitator, Assessor and Moderator
Duties and Responsibilities
Coordinate internal assessment activities with students, in line with the internal Assessment Policies and procedures.
Report on assessment progress regularly, for all allocated learners.
Ensure valid assessor registration status with the relevant Education, Training and Quality Assurer, for all allocated programmes.
Design training curriculum
Organize in-house and offsite activities, like presentations and role-playing exercises
Order instructional material (e.g manuals)
Discuss career-pathing opportunities with managers
Enrich courses with visual aids to engage trainees
Measure outcomes from trainings
Research and recommend learning equipment (e.g. platforms and projectors)
Ensure new hires undertake mandatory trainings on health and safety practices
Highlighting needs pertaining to capacity development.
Perceiving which requirements are amenable to facilitation.
Selecting test materials.
Encouraging respect for ideas voiced during facilitation.
Administering and reviewing progress on assessments.
Tracking and conveying attendees engagement to applicable figureheads Ensure self-development and continued research in the field of subject-matter practice.
Report on and recommend required improvements for quality within the facilitation and assessment scope of the institution.
Improve the content of training material when the need is identified.
Design and plan the group process, and select the tools that best help the group progress towards that outcome.
Guide and control the group process to ensure there is effective participation.
Achieve a mutual understanding.
Considered and include in the ideas, solutions or decisions that emerge.
Participants take shared responsibility for the outcome.
Ensure that outcomes, actions and questions are properly recorded and actioned, and appropriately dealt with afterwards.
Interview staff and managers to assess training needs
REFERENCES
Employer : British Airways
Contact Person : Miss Antionette Masinga
Cell phone : 0833763222
Email : antionette.masinga@comair.co.za
Employer : City Transformation Community centre
Contact Person : Mark Pillay
Cell phone : 084 702 7250
Employer : Medscheme
Contact Person : Pragashni
Contact Number : 031 3366961/082534756
Employer : Raising the Bar Training Academy
Contact Person : Phidile
Contact Number : 084 756 7612
To contact this candidate email pillaybrandonlee5@gmail.com