Bernadette Dowritz


Customer service

Cape Town

Multi-skilled data processor and call centre administrator with a global company that digitally transforms the businesses of their customers. Self-motivated even in pressurized environments. Believes in customer retention through building relationships, identifying with customers from diverse backgrounds through effective communication. Focussed on accuracy and can be challenged to perform outside my daily scope.

v Effective Customer communication
v Ability to multi task handling calls, queries and administration.
v Query Resolution
v Adaptable
v Administration

Ariba an SAP company; Century City, Cape Town 01.01.2006 to 30.092019
Customer Enablement Associate Consultant
Handling incoming and outgoing calls or queries effectively and accurate data processing of customers. Software testing on newly developed tools.

Sun International; Goodwood, Cape Town 15.12.2000 to 30.09.2004
Guest Service Attendant for two years
Providing players with current gaming information and maintenance of their player profiles, paying out of jackpots, assisting with cashing out
Surveillance monitoring officer for two years
Ensuring compliance from players and staff as stipulated by the Western Cape Gaming and Racing Board

Kensington Home for the Aged; Kensington, Cape Town 13.06.1992 to 30.10.2000
General Worker for three years.

Sweeping, mopping, high dusting, window cleaning, sanitising beds. Kitchen duties, scrubbing of floors with wetrok machine and then seal and polish the vinyl flooring.
Maintained hygienic living conditions for the elderly and served meals
Home based carer for five years
Providing primary health care for the elderly

v Matriculated in 1991 from Beacon Hill High School, Beacon Valley, Mitchells Plain, Cape Town
v Wide variety of in- house courses at SAP Ariba includes Communication Foundations (2017)
Efficient Time Management
Effective Listening – (see included certificates)
v Wide variety of In-house courses at Grand West includes Customer Complaints (2001)
MVG Level 1 and 2
Floor Protocol – (see included certificates)
v In-house training at Kensington Home for the Aged – no certificate

Worked on HelpDesk, Qvamp and IPS (Integrated Procurement Solutions)

v South African
v ID number 731215028108
v Date of Birth 15 December 1973
v Languages – English and Afrikaans fluently
v Interests – Reading and Music

  • Updated 3 years ago

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