Receptionist Course

receptionist course with certificate free

Course Overview

Number of Modules
Complete 11 Modules to Pass

Pass Mark


After each Major Section/Module

Learning Material

Included in Transcript

Course Outline

Module 1:
Receptionist Course Overview

Learn about how receptionists handle administrative tasks, greet visitors, and maintain a tidy workspace while demonstrating excellent customer service skills.

Module 2:
How to Greet and Welcome Guest as a Receptionist

Students will learn essential skills and attributes for becoming an exceptional receptionist. You will understand the importance of professionalism, organizational abilities, and technological proficiency in this role.

Module 3:
How Receptionists Meet and Greet Visitors

In this lesson, students will learn the importance of greeting and welcoming visitors in a professional and courteous manner. They will understand the various reasons why individuals visit a business and how to meet their needs effectively.

Module 4:
How to be a Kind Receptionist to Guests

In this lesson you will learn how to be kind and generous to guests in the office.

Module 5:
Helping Maintain Workplace Security

Crucial aspects of office safety and security, focusing on protecting employees, visitors, and the workplace environment. We will cover topics such as handling valuables, identifying and dealing with potential threats, and maintaining a secure reception area

Module 6:
Receiving, Forwarding, and Screening Telephone Calls

In this lesson, students will learn the importance of call screening and how it enhances efficiency in a company’s communication process. They will understand the techniques used to identify and assess incoming calls, including gathering caller information and using intuition to make informed decisions.

Module 7:
Making Appointments

Learn the fundamental principles of effective calendar management. They will discover strategies for understanding priorities and preferences and organizing tasks through lists and plans.

Module 8:
Filing and Maintaining Documents and Records

Understand the importance of establishing effective file systems as a receptionist. They will understand the benefits of both paper and electronic filing methods and how to utilize them efficiently.

Module 9:
Sorting and Distributing Mail

Our course outlines the essential steps of effective mail handling within an office environment. They will gain knowledge about receiving, sorting, opening, and examining incoming mail, as well as the importance of accurate date stamping and record-keeping.

Module 10:
Performing Ad-Hoc Administrative Duties

In this lesson, students will explore the principles of gravity and its effects on objects in motion. They will learn about the concept of acceleration due to gravity and how it influences the trajectory of projectiles.

Module 11:
Assisting With Making Travel Plans

Learn the essential processes involved in arranging business travel for their supervisors. They will understand the importance of effective communication, maintaining a record of preferences, and creating detailed itineraries.

In an increasingly digital world, we will also delve into the use of technology in receptionist roles, including phone systems, email etiquette, and customer relationship management tools. Furthermore, we’ll address the importance of creating a positive and lasting first impression, both in person and over the phone.

We also offer 5 Courses for Microsoft Office which can help you as a receptionist, click here to learn how Microsoft Office can help you land more jobs successfully.

Whether you’re an aspiring receptionist eager to kickstart your career or an experienced professional looking to enhance your skills, our “Introduction to Receptionist” course is tailored to meet your needs. By the end of this course, you’ll possess the knowledge and confidence to become an invaluable asset to any organization, making a significant impact on its success.

Join us on this educational journey as we explore the intricacies of the receptionist role and empower you to thrive in this essential position. Get ready to embark on a path towards becoming an exceptional receptionist, poised for success in the modern business world.

You must be logged in to take this course

1. Receptionist Course Overview

Not Completed

2. How to Greet and Welcome Guest

Not Completed

3. How Receptionists Meet and Greet Visitors

Not Completed

4. How to be a Kind Receptionist to Guests

Not Completed

5. Helping Maintain Workplace Security

Not Completed

6. Receiving, Forwarding, and Screening Telephone Calls

Not Completed

7. Making Appointments

Not Completed

8. Filing and Maintaining Documents and Records

Not Completed

9. Sorting and Distributing Mail

Not Completed

10. Performing Ad-Hoc Administrative Duties

Not Completed

11. Assisting With Making Travel Plans

Not Completed