2. Customer Service Fundamentals
Call Centre Agent
Quiz Summary
0 of 7 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 7 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 7
1. Question
What is a crucial aspect of understanding customer needs for exceptional service in a call centre?
-
Question 2 of 7
2. Question
What helps in building rapport during a customer interaction?
-
Question 3 of 7
3. Question
What is a recommended approach when dealing with difficult customers?
-
Question 4 of 7
4. Question
How can call centre agents exhibit empathy towards customers?
-
Question 5 of 7
5. Question
What is crucial when handling complaints effectively?
-
Question 6 of 7
6. Question
How should call centre agents manage silence during a conversation?
-
Question 7 of 7
7. Question
What role does problem-solving play in effective customer service?