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8.1 Interpersonal communication skills

As a cleaner, good interpersonal communication skills enhance your ability to work well with others and contribute positively to the workplace. Here are key communication tips:

  1. Active Listening:
    • Practice active listening to fully understand instructions or requests. Pay attention, nod, and provide feedback to show that you are engaged and receptive.

  2. Clear Communication:
    • Use clear and simple language to convey your messages. Avoid jargon or complex terms, ensuring that everyone understands your instructions or updates.

  3. Non-Verbal Communication:
    • Be mindful of non-verbal cues. Maintain eye contact, use open body language, and offer a friendly mood to create a positive and approachable atmosphere.

  4. Politeness and Respect:
    • Always be polite and respectful in your interactions. Use “please” and “thank you” to demonstrate courtesy and appreciation for cooperation.

  5. Team Collaboration:
    • Foster a sense of teamwork. Communicate effectively with colleagues and supervisors, coordinating efforts to ensure a clean and organized environment.

  6. Problem-Solving Dialogue:
    • When issues arise, engage in problem-solving dialogue. Clearly express concerns, listen to others’ perspectives, and work collaboratively to find solutions.

  7. Feedback Receptivity:
    • Be open to feedback. If someone provides feedback on your work, listen attentively and show a willingness to make improvements.

  8. Clarity in Requests:
    • When making requests, be specific and clear. Clearly articulate what you need or expect to avoid misunderstandings.

  9. Adaptability in Communication:
    • Adapt your communication style to different individuals. Some may prefer brief instructions, while others appreciate more detailed guidance. Flexibility is key.

  10. Conflict Resolution Skills:
    • Develop conflict resolution skills. Address conflicts calmly, express your perspective, and work towards mutually agreeable solutions.

  11. Empathy:
    • Show empathy towards others. Understand their needs and concerns, and demonstrate that you care about maintaining a positive and cooperative work environment.

  12. Professionalism:
    • Maintain professionalism in all interactions. Dress appropriately, use proper language, and uphold a high standard of conduct to build trust and credibility.

  13. Update Communication:
    • Keep others informed about your progress. If there are delays or unexpected challenges, communicate these issues promptly to manage expectations.

  14. Express Appreciation:
    • Acknowledge the efforts of your colleagues. Express gratitude for their collaboration and contributions to creating a clean and pleasant space.

  15. Confidentiality Awareness:
    • Respect confidentiality. If you come across sensitive information during your cleaning duties, avoid discussing it with others to maintain trust and privacy.

By incorporating these interpersonal communication skills, you contribute to a positive work environment and build strong relationships with colleagues and supervisors. Effective communication is a valuable asset in creating a cooperative and productive cleaning team.