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3.2 How to Respond with Promptness and Courtesy to Visitors

Visitors must always be welcomed and courteously greeted. If your employer provides food or beverages, offer them a snack or ask if they would like a bottle of water. Engage with each visitor and their needs with prompt courtesy. If the reception area is crowded with people, you should apologize for the wait and express gratitude for their patience.

The objective of treating visitors with promptness and courtesy is:

  • To make visitors and guests feel valued and important, as well as to demonstrate to them that the organization values them.
  • In exchange, visitors will exhibit a professional demeanor and mentality.
  • Visitors will have confidence in the organization, as well as positive comments and first impressions of the business.
  • Visitors will suggest your business to others, and they will utilize your services in the future.