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11.2 Have a point person for last-minute itinerary modifications

As with any vacation, business travel might yield unexpected outcomes. A flight may be cancelled due to bad weather, or a hotel may become abruptly unavailable. But business travellers frequently confront extra obstacles that necessitate last-minute schedule adjustments. A problem at the office requires them to return early, or customer talks necessitate extending their business trip.

Due to time differences, executives will not have time to make these changes themselves, and you may not always be available to assist. Regardless of the travel booking option you choose, be sure it offers extensive support around-the-clock. Your supervisor is unlikely to enjoy having to wait for an email response or spending hours on hold.