Location: South Africa, All Provinces Can Apply
Salary: R7, 500 p/m
Job Type: Full Time
As a Virtual Customer Support Agent, you will play a pivotal role in providing outstanding customer service to our clients and customers. This remote position involves addressing inquiries, resolving issues, and ensuring customer satisfaction through various virtual communication channels.
Key Responsibilities:
- Respond to customer inquiries, issues, and requests through virtual channels, including email, chat, and phone.
- Provide timely and professional assistance to customers, addressing their concerns and questions.
- Identify and assess customer needs to offer appropriate solutions and recommendations.
- Maintain a high level of product or service knowledge to respond effectively to customer inquiries.
- Accurately document customer interactions and resolutions in the system.
- Follow established customer service protocols and guidelines.
- Collaborate with team members to share insights and resolve complex customer issues.
- Handle customer feedback and complaints professionally and with empathy.
- Keep up-to-date with company policies, products, and services.
- Strive to meet or exceed customer service and performance targets.
- Assist with special projects or additional tasks as needed.
Qualifications:
- Grade 12
- Previous experience in customer service or a related role is advantageous.
- Strong written and verbal communication skills.
- Ability to handle inquiries and issues with professionalism and empathy.
- Proficiency in using virtual communication tools and customer service software.
- Problem-solving and multitasking skills to address customer needs efficiently.
- Good time management and organizational skills.
- Flexibility to work remotely and adapt to virtual work environments.
- Team player with a positive and customer-focused attitude.
Additional Information:
- Virtual Customer Support Agents may undergo training to become familiar with company products, services, and customer service procedures.
- This role is remote, requiring the use of virtual communication tools and adherence to established work-from-home guidelines.
As a Virtual Customer Support Agent, your role is instrumental in providing exceptional customer service and resolving inquiries and issues promptly and professionally. Your ability to communicate effectively and address customer needs contributes to customer satisfaction and the success of our virtual support team.
Apply now by sending your CV on email to: anette.vanrooyen@recruitsearch.co.za
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