Virtual Call Centre Agents

Location: South Africa (Work from home)
Salary: R7, 200p/m
Job Type: Full-Time

We are looking for Virtual Call Center Agents to join our dynamic team. As a Virtual Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries via phone, email, or chat from the comfort of your own home. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences.

Key Responsibilities:

  • Answer incoming customer calls, emails, or chat inquiries promptly and professionally.
  • Listen actively to customers’ questions and concerns, providing accurate information and solutions.
  • Assist customers with product or service inquiries, account management, and troubleshooting.
  • Process orders, returns, or exchanges efficiently and accurately.
  • Maintain a positive and empathetic attitude towards customers.
  • Ensure customer satisfaction by addressing and resolving issues and concerns.
  • Escalate complex inquiries to appropriate teams or supervisors when necessary.
  • Keep accurate and detailed records of customer interactions and transactions.
  • Adhere to company policies and procedures, including data security and privacy guidelines.
  • Meet or exceed performance targets, such as call quality, response times, and customer satisfaction ratings.
  • Stay up-to-date with product knowledge, industry trends, and customer service best practices.
  • Collaborate with team members and supervisors to enhance overall team performance.
  • Participate in training sessions and ongoing professional development.

Qualifications:

  • Grade 12 or similar
  • Previous customer service experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and multitasking abilities.
  • Proficiency with computer systems and familiarity with customer service software.
  • Reliable internet connection and a quiet workspace for virtual operations.
  • Ability to work independently and as part of a remote team.
  • Exceptional interpersonal skills and a customer-centric approach.
  • Flexibility to work varied shifts, including evenings and weekends if required.

Additional Information:

To apply for this job email your details to info@educourse.co.za


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