PERMANENT INBOUND CALL CENTRE AGENT

Apply Today with your CV

Western Cape, South Africa Expires: No expiry date
Browse More Jobs Get Job Alerts
Location: Western Cape, South Africa
Salary: Market Related
Job Type: Full Time
Company Name: Truworths

Truworths invites suitably qualified applicants to apply for their Permanent Inbound Call Centre Agent Vacancy. The closing date for applications is the 9th January 2024

POST: INBOUND CALL CENTRE AGENT

  • Reference Number: TRU231212-5
  • Business Area: Credit Service
  • Location: Cape Town

JOB DESCRIPTION:    

At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.

We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.

Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.

KEY RESPONSIBILITIES:          

  • Take inbound calls related to E-commerce (online) and Fashion Delivery orders.
  • Assist the customer with tracking their orders.
  • Assist customers with online profile.
  • Liaising with couriers and stores and giving feedback to the customer
  • Preparation for contacts answered.
  • Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
  • Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
  • Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
  • Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.

QUALIFICATIONS AND EXPERIENCE:

  • Matric qualification
  • Clear criminal and credit history
  • A minimum of 12 months experience within a contact centre in an agent or similar role
  • Excellent level of proficiency in written & spoken English
  • Extremely self-motivated & organised with the ability to multitask & prioritise
  • Strong analytical, problem solving and investigative skills
  • Exceptional customer Service Experience
  • Must be proficient in contact centre systems
  • Basic computer literacy
  • Basic ‘Vision-Nexus’ experience
  • Availability and willingness to work overtime/public holidays where required
  • 40 WPM typing speed

COMPETENCIES:        

  • Customer/Client focus
  • Effective time management skills
  • Attention to detail
  • A good deal of accuracy
  • Ability to follow set procedures
  • The ability to be pro-active and constantly seek a better way of doing things
  • Good time management
  • Ability to work under pressure
  • Able to work in a team and independently

APPLICATIONS:

APPLY FOR THE PERMANENT INBOUND CALL CENTRE AGENT VACANCY AT TRUWORTHS HERE

CLOSING DATE: 09 JANUARY 2024

Get FREE Courses PLUS Certificates Below – Just Register with email!

Includes Certificate
Virtual Assistant Course

Virtual Assistance Training Course with Certificate

Study Course

Includes Certificate
Digital-Marketing

Digital Marketing Certificate Course

Study Course

Includes Certificate
Office Administration Introduction Course

Office Administration Introduction

Study Course

Includes Certificate
safety icons for health and safety course

Occupational Health and Safety Free Certificate Course

Study Course

Includes Certificate
receptionist course with certificate free

Online Receptionist Certificate Course Introduction

Study Course

Includes Certificate
free computer literacy course with certificate

Computer Literacy Certificate Course Online

Study Course

Includes Certificate
data entry course

Data Entry – Introduction Course

Study Course

Includes Certificate
Microsoft outlook course

Microsoft Outlook Certificate Course

Study Course

Includes Certificate
powerpoint

Microsoft PowerPoint Basic Course

Study Course

Includes Certificate

Microsoft Word Certificate Course

Study Course


Before applying for this position you need to submit your online resume. Click the button below to continue.

Free Certificate Courses

Empower your career with our free, high-quality certificate courses. Enjoy immediate access to expert-led learning and earn certificates to showcase your new skills.

Includes Certificate Start Studying Now
General Cleaner Course

General Cleaner Course

Learn the essential skills required to maintain clean and safe environments in residential, commercial, and industrial settings. This free General Cleaner Cours

Enroll Now
Includes Certificate Start Studying Now
Microsoft PowerPoint Basic Course

Microsoft PowerPoint Basic Course

Master the essentials of creating impactful presentations with this free Microsoft PowerPoint Basic Course. Learn how to design slides, apply transitions, use t

Enroll Now
Includes Certificate Start Studying Now
Microsoft Excel Basic Course

Microsoft Excel Basic Course

Unlock the power of spreadsheets with this free Microsoft Excel Basic Course. Learn how to organize data, create formulas, use functions, and format worksheets

Enroll Now
Includes Certificate Start Studying Now
TEFL Certificate Course

TEFL Certificate Course

Study TEFL using your phone or a computer! teach english as a first language (tefl) Enroll into the TEFL Course, Sign Up to Learn More. Teach English Worldwide

Enroll Now
Includes Certificate Start Studying Now
Small Business Course

Small Business Course

Turn your entrepreneurial dreams into reality with this free Small Business Course. Learn the essentials of business planning, marketing, financial management,

Enroll Now
Includes Certificate Start Studying Now
Computer Literacy Certificate Course Online

Computer Literacy Certificate Course Online

Build a strong foundation in computer skills with this free online Computer Literacy Certificate Course. Learn essential concepts, including basic computer oper

Enroll Now
Includes Certificate Start Studying Now
Data Entry – Introduction Course

Data Entry – Introduction Course

Build a strong foundation in computer skills with this free online Computer Literacy Certificate Course. Learn essential concepts, including basic computer oper

Enroll Now
Includes Certificate Start Studying Now
Office Administration Introduction

Office Administration Introduction

Start your journey in office administration with this free course. Learn essential administrative skills, including organization, communication, and document ma

Enroll Now
View All Courses