Job Title: Customer Service Agent
Job Type: Full-time
Salary: R8 500 Per Month
Location: Remote, South Africa
Job Summary:
We are looking for enthusiastic and empathetic Customer Service Agents to provide exceptional support and assistance to customers. The ideal candidates will handle inquiries, resolve issues, and promote positive customer experiences while adhering to company policies and procedures. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions within set time limits.
Maintain detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions.
Provide information about products, services, and company policies to customers.
Escalate complex issues to the appropriate departments when necessary.
Assist in troubleshooting and resolving technical issues reported by customers.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Collaborate with team members to improve processes and enhance the customer experience.
Stay updated on product knowledge, promotions, and company policies to provide accurate information.
Requirements:
Grade 12 or equivalent education.
Previous experience in customer service or a related field is an advantage.
Proficiency in Microsoft Office Suite and customer service software.
Strong verbal and written communication skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Empathy, patience, and a customer-focused attitude.
Problem-solving skills and the ability to handle challenging situations professionally.
Application Deadline: January 15, 2025
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